Computer Freezes

My computer started to Freeze last night whine I ran a scan mbim and Norton 360 it has never don that before and it did it to day I tried to do a system restore it did not work help

I have Norton 360 V. 4.1 (just recently downloaded) and everytime my computer goes into a standby, Norton will run background checks and my computer freezes and I have to manually shut down.  Any suggestions?

I ran just MBAM and not Norton360 to day and it froes up and I have one more thing the auto fix on pc tuneup does not complete

I was scanning the op system

My computer started to Freeze last night whine I ran a scan mbim and Norton 360 it has never don that before and it did it to day I tried to do a system restore it did not work help

I notice that MBAM seems to 'freeze' for a few seconds on my machines too, but if I leave it alone MBAM starts running again and will eventually finish.

 

I'm not sure what you mean by "the auto fix on pc tuneup does not complete".  Can you explain that for us?

 

Thanks!

 

Edit : I'm sorry, I don't know what this means either "I was scanning the op system".

The windows op system   the auto fix on pc tuneup does not complete it will not do it

A couple of questions:

 

Is this PC Tune up by AVG?

 

Are you running the 15 day trial or did you purchase it?

I think the OP might be talking about 360's Tune Up function ?

It will be interesting. I do see that N360 also calls it PC Tune up.  It would explain the freezing, though.

Hi n66h85l

Try a Norton full scan in safe mode (see help and support from the start menu). 

If you use Safe mode with networking it allows an internet connection so physically disconnect the internet, disable the wifi before booting into safe mode with networking as Norton appears to be disabled in safe mode only allowing a full scan.  Then restart the computer; can you repost with the result?

 

 

ATB

 

intesec

 

intesec, is it not true that a Norton full scan CAN be run in safe mode alone ?

 

It's a full scan that you want to be running isn't it, so what does safe mode with networking have to do with it ?

Hi F4E

Safe mode with networking is an option that is available when entering into safe mode so I am just informing the person as a safety measure as I have no idea what some people will try.

 

 

ATB

 

intesec

It Freezes in safe mode

Hi n66h85l

Have you tried a Norton quick scan in safe mode?

 

Try MBAM scan in safe mode both quick and full scan?

 

How much free space is on the hard drive?

 

Has the computer been acting strangely and/or is it running slowly?

 

 

ATB

 

intesec

it runs fine whin i od not do a scan idid a scan whith hitman por no problums no ricks were found and is still runing fine the free space on my SSD 139 GB

Hi, n66h8rl. If your computer is still freezing on a scan, it might be an idea to use the Norton Remove and Reinstall Tool, which should correct any problems which may occur in 360. After running it, run Live Updates, until no more are found. The link is below

 

http://www.norton.com/nrnr

 

 

 Freezes on full scan I am OK on quick scan No Freezes I am also Ok when I do not run a scan

Hi n66h85l

The full scan may be encountering some file(s) its having an issue with so can you navigate to compressed file scan and set the switch to off, click apply, click ok, close all programmes and restart the computer in safe mode and try a Norton full scan?  if that works try a Norton full scan in normal mode?

 

If you are still having issued try the below?

Some scanning issues can be caused by bad sectors on the hard disc.

 

Try running check disc (see help and support from the start menu) for errors.  It’s requested in normal mode and starts on restarting the computer, it can take a long time so be sure mains power is connected.

 

Do you have any encrypted files on the computer?

 

Did you run the NRnR tool?

 

 

ATB

 

intesec

 

I daunt think I have eney encrypted files on the computer 

Did you run the NRnR tool? Yes full scan Freezes