Duis mollis, est non commodo luctus, nisi erat porttitor ligula, eget lacinia odio sem nec elit. Sed posuere consectetur est at lobortis. Vestibulum id ligula porta felis euismod semper. Donec ullamcorper nulla non metus auctor fringilla. Aenean lacinia bibendum nulla sed consectetur. Cras justo odio, dapibus ac facilisis in, egestas eget quam. Cras mattis consectetur purus sit amet fermentum. Morbi leo risus, porta ac consectetur ac, vestibulum at eros. Sed posuere consectetur est at lobortis. Etiam porta sem malesuada magna mollis euismod. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Duis mollis, est non commodo luctus, nisi erat porttitor ligula, eget lacinia odio sem nec elit. Cras justo odio, dapibus ac facilisis in, egestas eget quam. Aenean eu leo quam. Pellentesque ornare sem lacinia quam venenatis vestibulum. Curabitur blandit tempus porttitor. Sed posuere consectetur est at lobortis.
I have installed NIS 2009 on two systems (a desktop with XP SP3 and a laptop with Vista SP1). Both systems had NIS 2008 installed. I used (the current) Norton Removal Tool for the desktop (but was told by technical support it that was not necessary to do so I did not on the laptop). On both systems after the initial install the system would freeze, causing me to have to turn the power off. Each time the computer would reboot and I would get back to the windows desktop but the system would freeze as soon as I did anything (for example, even just clicking on Start). After manually turn off both computers 4-5 times, the problem seemed to go away. However, on my desktop it happend again (requiring killing the power 3 times to clear it up).
I can live with this issue if it was only upon install but not if it continues.
I do not run any out of the ordinary software (and have only like 2 entries on startup).
Thanks for any advice.
Hello Chasim,
Are you able to get to "Help & Support" in the Main Norton Interface?
Select "One Click Support" and after that interface loads, click "Begin Support Session".
That is similar to the AutoFix option in NIS 2008.
Let us know.
I am having the exact same problem, only with NAV 2008. I can reboot and fix with Auto Fix, but the problem appears to be random and has occured to me on more than one occasion. I think it may be due to the last Vista security update from MS.
Could all the people who are having this issue please go in to their Options in 2008 and Settings in N.I.S. 2009 and see if the "load Auto-Protect during system start-up" / Early Load (2009) is checked.
N.AV./N.I.S. 2008: Click on the Norton AntiVirus/Norton Internet Security tab > Settings' sub-heading > Norton AntiVirus Options/Norton Internet Security Options > Real-Time Protection > Auto-Protect.
N.I.S. 2009: On the User Interface, click Computer Settings > Scroll down until reaching Real Time Protection, Early Load.
I think you mean for us to turn off “Load Auto-Protect on start-up”. I think that is an excellent suggestion and I’m going to try that fix. In addition, I suggest that all of us turn off “Windows Defender and Firewall” as there could be conflicts when it tries to obtain its own updates at the same time as Live Update is doing it.
Wolfy wrote:
I think you mean for us to turn off "Load Auto-Protect on start-up". I think that is an excellent suggestion and I'm going to try that fix. In addition, I suggest that all of us turn off "Windows Defender and Firewall" as there could be conflicts when it tries to obtain its own updates at the same time as Live Update is doing it.
Exactly, that is why I suggested to see if it is checked and, if it is, please un-check it. :)
Wolfy,
Very good suggestions that you have put forth regarding the Start Up, Windows Defender and checking the Windows Firewall.
Please be sure to report back with your findings.
PS: For 2008 it is as you say "Load Auto-Protect on Start Up" / For 2009 it is "Early Load" - try with them OFF which is the default. You could also then try with them ON as an experiment.
EDIT: Sorry Floating _Red, I was typing while you were posting.
Just for your database: I am using early load and have had none of the described problems.
I am still experiencing this problem randomly/sporadically. I do not have (and have not had) the early load/startup option on.
Since most people don't seem to be experiencing this issue, I wonder if it is some kind of conflict with other software?
Chasim wrote:I am still experiencing this problem randomly/sporadically. I do not have (and have not had) the early load/startup option on.
Since most people don't seem to be experiencing this issue, I wonder if it is some kind of conflict with other software?
There are a lot of people experiencing this problem you are not alone. I personally believe its conflicting with Vista.
Hi Chasim,
Is there any software that you suspect could be causing the conflict? Any other malware or antivirus software installed on your computer?
All of us on the Forums would like to help you get this issue fixed, so any ideas you have are welcome and could lead to a solution.
What is in your msconfig start up tab?
The only other security software I run in Webroot's Spy Sweeper (the most current version). I have run it for the last 2-3 years with Norton Internet Security and never had a problem. However, my suspicion is that it could now been an issue.
To be clear, I have had this issue on both a Vista SP1 laptop and an XP SP3 desktop. The problem seemed to be worse on the Vista system. I have removed Spy Sweeper from startup on the Vista machine and (so far - only a little over a day) I have not had another freeze after booting into windows.
My MSConfig startup tab for the desktop only includes SpySweeperUI (Webroot Spysweeper), Grxp4exe (this is startup file for Gravis Experience software - allows keybinding/programming for a gamepad), and NvCpl (which is obviously a Norton file).
Should NvCpl still be in startup for NIS 2009?
Hello, Chasim,
Just thought I'd let you know that you should only have one Security Product installed at any one time on your system.
Hi Chasim,
NvCpl is the startup entry for the NVIDIA display control panel. It's not a Norton entry.
Hope that helps.
According to Webroot, SpySweeper is compatible with NAV. I use SpySweeper with my NAV 2008 and have not encountered a problem with conflicts. Just remember to purchase the SpySweeper without the anti-virus because then you will have a conflict as you shouldn't run more than one anti-virus product, althought the anti-spyware is ok. In addition, I've noticed on my 2.7 Gz machine with 4 GB RAM that Spysweeper is rather slow to load. If you click "Yes" on Live Update before SpySweeper finishes loading, then you can crash Vista so give SpySweeper about a minute to finish loading after the Live Update popup comes up. Just hover your mouse over the quick launch icon of Spysweeper and it will tell you if it's still loading.
Although Symantec claims NIS 2009 no longer needs a secondary anti-spyware program to back it up, all I can say is that we've heard this before. As for myself, I'm still going to run SpySweeper no matter what version of NIS I use. Webroot has a long track record in anti-spyware and spyware is a much greater problem then virus are today so why take a chance?
"NvCpl is the startup entry for the NVIDIA display control panel. It's not a Norton entry." Thanks, I should have remembered that.
And
As to running more than one security product, I agree with Wolfy above... My Spy Sweeper does not have anti-virus included and I have read several times from several sources that you can run two anti-spyware programs at once. Again, I am not sure that Spy Sweeper is even the issue (it was no problem with NIS 2008 or 2007).
I have the same problem. Toshiba Qosmio G35-AV650 notebook, clean install of Vista, upgrated to SP1, NIS 2008 run previously just fine. Did install 3x times, 1: freeze right after install, 2: install, activated and upgrate, then freeze after reboot, 3: freeze right after install. Call help desk, technician installed NIS 2009 remotely, did not freeze after installation, however the sidebar disapear. I'd reactivate sidebar, rebooted and system freeze again - it will not even boot up. Reboot in safe mode, run NIS 2009 file scan - no virus find. Uninstall NIS 2009 and comp running just fine. If it freeze right after installation, how can I change any settings?
Since I'd purchased 2 copies of NIS 2009, I'd installed the first on HP laptop without incident. (Vista SP1)
This is off topic but why did you buy 2 NIS 2009? When you buy NIS it is good for 3 pc’s.