Computer has crashed

It will not reboot. I think it is a virus. Is there a way to check or run scan? Computer has 360 installed in it.

Can any one help?

It will not reboot. I think it is a virus. Is there a way to check or run scan? Computer has 360 installed in it.

Can any one help?

It is a software problem & may be even a virus . It is Windows Vista 32-bit home premium. As for how far along, the computer download something &  went to restart but never started again.

 

Thanks for your response.

use windows disc and do a repair install of windows or a windows startup repair you will have that option as well. 

Hi, BigCat. If you are sure it's an infection, I suggest you try one of the free malware removal forums we recommend.

 

That's if you manage to get your computer up and running again.

 

http://www.bleepingcomputer.com
http://forums.whatthetech.com/
http://www.geekstogo.com/forum/
http://www.cybertechhelp.com/forums/

 

Choose one, and stay with the one expert until they fix your system.

 

Don't try to do anything on your own, if you suspect a virus.

There is no bootabale disk & there is no way to start the computer .

If I could get it open I wouldn't have a problem, but thanks for the info.

IMHO...battery?

IMO Norton has the worst support I have ever had to use. Those techs (that's a joke) in the coffee shop in India know nothing about the N360 as I just spent one hr. with them on a remote that makes three time on the same problem.

IMHO...

 

I have had a few ugly experiences in the past with one or two of the chat support personnel... not arguments but difficulty getting them to understand what my problem is...and sometimes when they remote...well some of them DO seem to be fumbling for answers just as I...but for the most part when it was all said and done, they did do their utmost to try to help me.

 

That goes a long way with me.

 

Many of them are young to tech and chomping at the bit to get their hands into helping with the program. Others are just warming their seats. It's not just over in India, it's everywhere.

 

They do the best they can. Just like us. I will not bite the hand that helps me.

 

If you are unhappy with a particular tech, start a new chat session (be sure to get your incident # before you end the first chat)

 

I'm sorry you're having a difficult experience. It happens from time to time.

 

The folks here are good people...most of them are doing this from the goodness of their hearts to help others.

 

I hope they can help you, too.

 

does the power light come on at all when you try to boot or does it stay dark??

 

 

 

 

O'yes & you can use F8 & F12 & F10 but none of them will re-boot & will not run in safe mode either . The computer is running & after a while you even get the screen saver. But it will not start in any form.