My father has a HP 610 wireless computer and while I was visiting him he wanted me to take a look at these constant pop up ads appearing accross his browsers. Norton 360 detected 4 different adware varients on his computer and Norton 360 stated that they needed to be cleaned up manually. Now after running a Full System Scan on his machine the screen has stopped working completely and he cannot access anything on the computer. It sounds like the computer is running normally but it appears that the adware may have disabled a screen driver.
Would anybody have any suggestions about this issue so I can forward this information to him?
Any feedback will be appreciated!
Thank you