Computer running Slow

Norton Security | Norton Internet Security
1

Hello to anyone who can help.

 

This is my first post so please forgive my lack of computer literacy.

 

My computer a P4 3 Gig on Windows XP.

 

When I go to Windows Task Manager I have 59 processes running could this be part of the problem, or THE problem.

 

If it is could some one give me a hand sorting which of these processes I need to keep running to keep my computer running.

2

Hi,

 

does your machine slows down only by start up (it is slower than before) or during your work with it as well? If  the second, what are you doing when the slowdown happens?

 

And can you please tell us the exact version of your Norton product?
1. Open the main window
2. Click on Help & Support -> About menu
3. On the About window find the version number (it will look like this: 5.1.0.29)

Thanks!

3

Norton Version is 5.1.0.29 (Nortom 360)

 

My Machine is slow allthe time after start up either starting Excell; Word; the internet or playing games.

4

Please open Task Manager (right click on the taskbar, and run task mananager), and check on the Processes tab during a slowdown which program is using too much CPU work.

 

Let us know the results.

5

Please refer to Attachment Encloced

6

Hi,

 

unfortunately the attachment is a clean txt file....

 

You can upload us a screenshot as well about the task manager window too. Here's a well details tutorial how to do it:

http://community.norton.com/t5/Forum-Feedback/Forum-Tip-How-to-post-screenshots-in-the-forum/td-p/254415

7

Thanks For the Tutorial

 

Below is a copy of the text file that I sent you previously.

 

 

 

 

Processes in Task Manager.JPG

8

I don't see anything unusual on your picture. There's simply nothing on it....

 

What I only noticed is that you have a bit too many programs running. That can cause also some slow down.

9

Thanks for that.

 

Recently since we have been communicating I have had a few "blue screen" incidents.

 

After these incidents when the computer has re booted itself, I am taken to an internet page that suggests that the problem is  hard disk failure.

 

I think that I am just going to have to bite the bullet and get a new computer.

 

Thanks for all your help.

10

Could you go into more detail about the internet page suggesting hard drive failure? I am not sure that should happen, even in the case of real hard drive failure. Sounds like a bit of a malware scam in fact.

11

Just to add to the above. Seagate drives have a self check, SMART, which should be warning you before anything outside your system can become aware of a problem. Running CHKDSK/R, it will require you to reboot, should also give you a good indication of disk condition. I would also be making at least one very good, complete backup of that drive as soon as possible so that if it does fail little or nothing will be lost.

12

Unfortunately I don't have any more detail, but if it happens again i will be sure to save the URL.

 

Thanks very much for your help. 

13

Thanks for that, I will give it a go.

14

To check the hard drive you can run checkdisk:

1. Press Win + R key combination, the Run window will open

2. Write cmd into the Run window, and hit enter

3. Write chkdsk /f into the newly opened window

4. It will ask you to reboot to check it properly, press y to do it

5. Reboot the PC

15

Thank you for that.

 

I managed to work out how to do it myself, through Windows Help.

I started the process @ 9:30 and it took until about 17:30 to complete, I was away from the computer at the exact time of completion.

 

It did not leave me with a diagnostic report, as I thought it would.

 

Is the completion time or the lack of a report indications of a fialing hard disk, or something else.

 

Regards John Finegan

16

I found only this info about the log location:

 

http://www.pcreview.co.uk/forums/chkdsk-log-file-t2458591.html

Open the Event Viewer...
Start | Run | Type: eventvwr | Click OK |
Look in Application | Listed as Information |
Event ID: 1001
Source: Winlogon
[[Description: This includes file system type; drive letter or GUID, and
volume name or serial number to help determine what volume Chkdsk ran
against. Also included is whether Chkdsk ran because a user scheduled it or
because the dirty bit was set.]]

[[When Autochk runs against a volume at boot time it records its output to a

file called Bootex.log in the root of the volume being checked. The Winlogon

service then moves the contents of each Bootex.log file to the Application

Event log.]]


[[This file states whether Chkdsk encountered any errors and, if so,

whether they were fixed.]]

 

17

Hi PapauZ.

 

I am sorry that I have not got back to you for a couple of days. My E-Mail has broken down for the last couple of days.

 

I was unable to find anything under "Event ID: 1001".

 

I think that I will cut this process short and bite the bullet and purchase a new computer.

 

I have been checking out the market place and have found what I think is a good deal from Office Works for $1183.00

 

An ASUS desk top

      -  Intel i7 870

      -  8 Gb DDR3 RAM

      -  2 Gb NVIDIA Graphics

      -  2 Tb Sata HD
      -  Multi DVD (Not Blue Ray)

      -  Windows 7 Pro

      -  Key board & Mouse ( Wired)

      -  12 Month Warranty

 

What do you think, I would be really interested in your feedback.

 

Regards John Finegan

18

It depends always on how you will use the machine. If you want to play new games, edit videos, or use photoshop it will be a really great machine for some time I'm sure ;).

19

Thanks for your help in this matter it is very much appreciated.

20

Thanks for your help in this matter, I have deceided to cut my losses and update to a new computer.