Computer Won't Go Into Sleep Mode Automatically

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I have Dell laptop running Windows 10. Last week my computer stopped going into sleep mode automatically (I can initiate sleep mode manually). I have checked all settings and nothing has changed. The only thing that changed was a patch Norton sent out through LiveUpdate that required rebooting.

I ran the 'powercfg -requests' command and received the following:

[PROCESS] \Device\HarddiskVolume2\Program Files (x86)\Norton Security\Engine\22.7.1.32\Symerr.exe
A file delete operation is in progress.

It appears that Symantec Error Reporting system is preventing sleep mode.

  1. What file delete operation is in progress?
  2. How do I resolve without uninstalling Norton Security and going with another product?

Any help will be greatly appreciated because I am extremely frustrated with all the issues I have had with Norton products.