! concerning nis 2012 safemode scan vs regular scan serious!

when i scan in safemode i get a lot of false positives but when i scan the very same files in normal mode the scanner says they are clean this happens on 2 different PC's one is win7 x64 the other is win xp pro x86 i think there need to be a fix since this only happens in safe mode and on both pc's and the second part is i cant enable winlive mail or win live messenger protection there is not a place to enable and when i check for new im clients it says there is no new im clients the 1st part is what concerns me the most i would appreciate anyones input ...just a thought maybe norton needs a boot scanner like avast that can scan everything while the files are for the most part unlocked just a thought example it said adobe flash player10 ax from adobe site was infected  in safe mode but after i reboot and run the scan on the same file it comes up as good and i did find 2 rookits based on avast antirootkit in a norton folder "C:\Documents and Settings\All Users\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\SRTSP" except they were .tmp files i realized now they are part of the  click support ,because after deleting them and rebooting i ran the help and they where back but not as rootkits many rootscanners dont work on win 7 i had reformatted pc installed nis 2012 retail and the same problem on 2 pc's about false positives in safemode but not in normal mode there where about 40 files so stopped the scan uploaded to jotti.org and virustotal.com they said it was clen .i would appreciate some help ty

 

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