Conflict with fingerprint reader

My Norton 360 would stop working every once in a while - can't even open the interface.  So I had to remove the software and reinstall every now and then.  But it seems the Norton Removal tool would uninstall my fingerprint reader software as well.  So I reinstalled Norton 360 first, works.  as soon as I installed the fingerprint reader the Norton 360 won't work again.

 

I got Norton 360 6.0 running on Lenovo Thinkpad W520, Windows 7 64-bit

 

I've been uninstalling / reinstalling for more than 5 times this afternoon.  Does anyone know how to fix this?  or  has anyone else got the same problem?