Thanks, Matt
So it should start backing up as per my revised Backup set. I didn't change the schedule from the default - can you advise what the default is.
And what will happen to the backed up files that I backed up during Steps 2 and 3 (before I cancelled them) which are no longer in the backup set. Will these be automatically deleted from the online backup store?
Richard
Richard,
The default backup schedule is Auto, which looks for idle time every 4 hours.
The files that were backed up in steps 2 and 3 will not be deleted.
We only delete files if you specifically ask for them to be deleted. When files are missing locally we don't automatically delete them from the backup set.
Matt
Thanks, Matt.
Final question (I hope) - how do I delete the files manually?
Richard
Richard,
There are 2 ways actually.
You can go to "My Computer" and select "Norton Backup Drive" and navigate to your backup set and finally to the specific files you want to delete and press delete.
The second solution is go the the manage backup screen and select the "where" tab. From there click the "delete previously backed up files" link. Find the specific files you are looking to delete and press delete.
Matt
Thanks, Matt. Sorry another question....
Is it possible to access the backups created from one computer on a Norton account using a different computer on the same Norton account.
In this case, I want to access the backups that are being created from my daughter's machine using Norton 360 on my own machine (on which backup is currently turned off).
If I switch on Backup on my machine, and go to Restore Files and click View All, nothing happens.
Surely it must be possible to access the backups created on one machine using a different machine - otherwise what happens (eg) if the machine from which the backup's are being made is stolen (or the hard disc fails).
Richard
Matt_Boucher wrote:Richard,
The default backup schedule is Auto, which looks for idle time every 4 hours.
Matt
Sorry - also have a question about this ...
What happens if this backup is interrupted because the user starts using the machine; or it powers down, etc. Does the backup resume from where it left off (when it restarts); or does it restart from scratch?
ie: do you need to leave the machine untouched until the background backup message has gone? Or run the backup manually the first time and wait until that completes?
Thanks
First "restore from other".
I believe you are doing it right however there is another way you can try. Go to My Computer and select "Norton Backup Drive". Select Online and find the backup set that was created on your daughters machine. As long as they share the same Norton Account you should see all the backup sets associated with that account.
Second, backups that are interrupted that are being run at idle, restart the next time idle happens. However you should know this, after an initial backup of a file, only incremental changes are sent to the online storage location. So for example if you are writing a Word doc and it's 3mb in size and only change very little say 100k, only that 100k is sent to the online storage location. Therefore all backups after the initial are much faster as they only include the delta of changes.
Matt
Matt_Boucher wrote:First "restore from other".
I believe you are doing it right however there is another way you can try. Go to My Computer and select "Norton Backup Drive". Select Online and find the backup set that was created on your daughters machine. As long as they share the same Norton Account you should see all the backup sets associated with that account.
When I do this and click on the Secure Online Storage 'drive', nothing happens. It is reporting 0KB available; 0kb capacity. So I can't get to the backup sets. Any thoughts.
Second, backups that are interrupted that are being run at idle, restart the next time idle happens.
Matt
Just to confirm that when the initial backup restarts, it restarts from where it left off?
Thanks again for your help.
Richard
Hmm, there are only 2 possible scenarios that would cause what you see, that is 1 you are not using the same norton account as the other system or 2 you are not using online backup as your storage location.
Please check both of these to be certain.
It doesn't matter if it's initial or incremental, the backup always "restarts", however if the file has not changed, it will skip it and continue on. I am uncertain what exactly the issue you are trying to figure out here, as long as your system has some time to backup the files, it should be totally transparent to the user.
Matt
Re: accessing my daughter's backups from my machine. I am 100% certain we are using the same account. On her machine, I am 100% certain it is backing up to the online backup. On my machine, Norton backup is currently switched off.
The reason I ask about whether the backup restarts from where it left off; or whether it restarts from scratch is that if you have a large backup (eg that takes 20 hour to initially backup) and the backup always restarts from scratch when it is interrupted, then unless you leave your machine on (and unused) for 20 hours+, it will never actually complete the initial backup and your files will not be protected.
And we are back to the original problem of never knowing for sure that your files are properly backed up.
Richard
Ok using your example of 20 hours, if your machine spends 10 hours backing up and then has to restart, those 10 hours would not necessarily restart over. It all depends on the number of "changed" files since the last time you started the backup.
Matt
Ok, So if you an interrupt a backup - either foreground or background, the files that have been transferred to the backup at the point of interruption will be marked as backed up (and will be backed up). So that when the backup is restarted, the backup will not need to back these up again provided that they have not changed.
I had misunderstood an earlier posting and was thinking that until it had completed its first full backup, when it restarted, it would restart as if nothing had been backed up.
Any thoughts as to why I can't access my daughter's backup from my machine?
Correct on that interrupted backup description.
Now why can't you see your other machine's backup.
Can you try something else, go to http://nobu.backup.com, enter your Norton account credentials and you should be able to see all your online backups for that account. You do not need to sign up for Norton Online Backup.
Let me know what you see.
Matt
Ok - problem solved. I could access the files via the nobu link. Previously when I tried this, I could see the backup set but when I tried to open this, I got 'Refreshing file information...' or similar. But now for some reason, it works OK.
And when I went back to N360, I went through the process of setting up a backup on my machine (which I hadn't done before - having disabled the backup on installation) and found an option on the Where tab under the 'Secure Online Storage' option saying 'Click here to activate your on-line storage'. When I did this, I was able to connect to the SOS and view my daughter's files.
And when I went to the Restore Files option, the View button also worked.
So perhaps another thing for the change log - add a 'Click here to activate your on-line storage' option to the Restore Files page - for those who are trying to access the SOS from a machine on which they have yet to set up a backup (eg if they are trying to restore to a different machine from which they did the backup)?
PS: Thanks for your prompt, patient and clear help. Very impressed. Its rare to find such good support these days.