Connectsafe blocking a safe site

Hi,

We are informed by some of our customers that our domain name ‘cito.nl’ is blocked by Norton Connectsafe as an malicious website.

Our website www.cito.nl is marked as an malicious website and schools/students are having problems taking our tests.

When i take a look with Norton Safeweb it reports no threats. http://safeweb.norton.com/report/show?url=www.cito.nl

 

I would kindly ask you to remove our domain from this Malicoius Website list as soon as possible, because our customers rely on our service.

I would also like to know what the reason is for placing our domain on the malicious websites list

 

 Best regards,

Jan de Groot


Jandg wrote:

Hi,

We are informed by some of our customers that our domain name ‘cito.nl’ is blocked by Norton Connectsafe as an malicious website.

Our website www.cito.nl is marked as an malicious website and schools/students are having problems taking our tests.

When i take a look with Norton Safeweb it reports no threats. http://safeweb.norton.com/report/show?url=www.cito.nl

 

I would kindly ask you to remove our domain from this Malicoius Website list as soon as possible, because our customers rely on our service.

I would also like to know what the reason is for placing our domain on the malicious websites list

 

 Best regards,

Jan de Groot


Welcome,

First, the site for submitting false positives is

https://submit.symantec.com/false_positive/

then the folks to talk to about your problem are at

site_owner_help_en@symantec.com

Keep us posted