Constant problems with the Norton Family Servers

Hi,

This is the 2nd day in a row that the Norton Family servers have stopped working, and at roughly the same time of day (11am Eastern).

Is there a maintenance period when the Norton Family servers are taken offline at this time? Because this is very frustrating for this to happen 2 days in a row.

I get these errors:

Adding a computer: The Norton Family server is temporarily unavailable. Please try again later.

Edit Accounts (on another computer): Norton Family was unable to retrieve your list of child accounts. Check that you are connected to the Internet and try again.

When is this going to be fixed?