I upgraded from Norton Anti-Virus 2007 to Norton Internet Security 2009 on 12/8/08. The program worked fine until this morning, however I now find that my Norton Identity Safe data has somehow become corrupted. I am unable to restore from the backup file. Message: “Unable to process the file for restore. Please make sure the file name is correct and try again.” I have checked and re-checked the file name and password several times but keep getting the same message. All of the posts I see about Identity Safe trouble refer to NIS 2008. Is there a fix for 2009?
Norton Internet Security 2009, version 16.2.0.7
Operating system: MS Windows XP MCE, SP3.
Processor: AMD 64 Athlon X2
Browser: Mozilla Firefox, version 3.0.4