CPU at 100% running Norton but I did not request it Had to restart as it runs for hours

Norton 360 for Windows
1

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract:

Detailed description:

Product & version number:

OS details:

What is the error message you are seeing?

If you have any supporting screenshots, please add them:

This has happened 3 times in the last few days, one time I let it go for 11 hours and had to shut down. Task manager shows Norton on top

2

have you run the norton repair in setting and troubleshoot?

3

@Chino_Steve Boot the computer into safe mode and remove Norton. Reboot again. Allow the computer to see things without Norton and review. Manually remove ALL folders named Norton, Avast and Symantec, reboot again. Reinstall Norton, lets see if anything changes.

SA

4

Just did, it may take some time before the problem shows again, thanks

1 Like
5

learned to do that when having problems sometimes just install process needs it , hope works out

6

It has been some time since I did the Norton Repair and have not seen the issue return. Thanks for your help

7

Thanks for the suggestion but doing a Norton Repair seems to have fixed the issue

8

glad it helped