Crash in nllnethub.sys

Norton Security | Norton Internet Security
21

And this reply is helpful exactly how? There is only one vpn installed. It is Norton and it is not active. How about actually debugging the problem from the log and dump?

22

I have actually looked at your dump log text as posted. Norton has to review what you sent them, myself and other Guru’s do not have access to that. The post is relevant because. Your hardware for connectivity and its drivers are my reference. Norton doesn’t replace those it uses its own software in conjunction with your installed hardware. Hoping that sheds a bit of light on the post.

AI Overview

The term

BUCKET_ID_FUNC_OFFSET: 258b6 is an identifier used in Windows crash dump analysis (Blue Screen of Death or BSOD) to help pinpoint the specific function and offset within a driver that likely caused a system crash. It does not indicate a universal, specific error on its own, but rather helps a technician or experienced user diagnose the root cause by examining the system’s unique dump files.

To identify the exact cause of your system crash and find a solution, you need to provide more information by uploading your minidump files for analysis.

How to Retrieve and Share Minidump Files

  1. Locate the files: Open Windows File Explorer and navigate to C:\Windows\Minidump.
  2. Copy and compress: Copy any files found in that folder to your desktop, and then compress them into a single ZIP file.
  3. Upload to cloud storage: Upload the ZIP file to a cloud storage service like OneDrive, Google Drive, or Dropbox.
  4. Share the link: Share the uploaded file and ensure the link is set to “public” so it can be accessed for analysis. Post this shareable link when seeking support on a technical forum (such as Microsoft Learn or the Norton Community).

Common Causes Identified by Such IDs

The actual error is typically related to specific device drivers or software:

*** Network Drivers: Outdated or corrupt network/Wi-Fi drivers (e.g., Intel WiFi drivers) are a common cause.**
*** Antivirus/VPN Software: Third-party security software (e.g., Norton) can sometimes conflict with system functions and cause crashes.**
*** Graphics Drivers: Issues with graphics card drivers (e.g., Nvidia) are a frequent cause.**
*** Storage Drivers: Problems with storage port drivers or the physical SSD/HDD can also be the culprit.**

Once your minidump files are analyzed, the exact problematic driver can be identified, and the appropriate solution (like updating or reinstalling drivers) can be recommended.

SA