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Issue abstract: When trying to install Norton app on Windows laptop get Error cod:’5’
Detailed description: downloaded norton app from MS store; when installing get a error message:
Product & version number: Norton 360
OS details: windows 10
What is the error message you are seeing?
If you have any supporting screenshots, please add them:
Is there a previous version of Norton or other AV installed? Do you have admin privileges when logging into the computer?
Some AI thoughts are here for your review:
AI Overview
To fix “Setup Was Unable to Create the Directory” or similar errors with Norton on Windows 10, temporarily disable Norton Auto-Protect, run the installer as an administrator, or use the Norton Remove and Reinstall tool to fix corrupted installation files. Other solutions include checking folder permissions, ensuring adequate disk space, or using Windows Clean Boot to avoid conflicts. [1, 2, 3, 4, 5]
Key Solutions for Norton Create Directory Failure:
- Run as Administrator: Right-click the Norton installer file and select “Run as administrator” to ensure it has permission to create folders.
- Disable Norton Temporarily: Right-click the Norton icon in the system tray and disable Auto-Protect/Firewall temporarily while installing or updating.
- Use Norton Remove and Reinstall Tool: Download and run this official tool to uninstall and cleanly reinstall the software, which solves most installation failures.
- Clean Boot Windows: Perform a clean boot to eliminate software conflicts that may prevent directory creation.
- Check Permissions/Paths: Ensure the target drive is not full, and verify you have write permissions for the installation folder. [1, 2, 3, 4, 5, 6]
If these do not work, consider disabling Windows Defender Controlled Folder Access as it can sometimes block installers
SA
