NIS version: 17.6.0.32
There are some files on my system that keeps coming up as a false positive for a Trojan Horse with NIS. NIS keeps deleting the file and preventing me from opening it. I am 100% positive that it is not an infected file. How can I force NIS to allow me to open this file permanently without disabling NIS?
NIS version: 17.6.0.32
There are some files on my system that keeps coming up as a false positive for a Trojan Horse with NIS. NIS keeps deleting the file and preventing me from opening it. I am 100% positive that it is not an infected file. How can I force NIS to allow me to open this file permanently without disabling NIS?
ThumperSD wrote:NIS version: 17.6.0.32
There are some files on my system that keeps coming up as a false positive for a Trojan Horse with NIS. NIS keeps deleting the file and preventing me from opening it. I am 100% positive that it is not an infected file. How can I force NIS to allow me to open this file permanently without disabling NIS?
HI ThumperSD,
Welcome to the Norton Community. As Floplot indicated you should submit these files as false positives so that Symantec can perform an analysis and if they find no problems they can update their virus definitions to resolve this in the future.
Can you confirm if these files were caught by SONAR or by a virus scan? SONAR is a behavioral based detection where NIS believes the behavior of these files seem "suspicious". A virus scan is based on signatures among other criteria.
Either can be excluded from future action by NIS but you should only use this if you are 100% certain that the files in question are safe.
Are these files ones you yourself created? Or did you get them from somewhere else? How are you certain that they are safe?
To exclude these from virus scanning you can click on Computer Settings from the main NIS window and then click on Configure next to Scan Exclusions. You can specify the path and filenames to the file(s) you want to exclude.
The only way to prevent further action by NIS for SONAR based detections is to wait until SONAR has quarantined the file. When you then restore the file from quarantine you will have an option to exclude this file from future SONAR actions.
Please NOTE that once you have told SONAR to take no further action on a file, this exclusion can ONLY be removed by uninstalling NIS and reinstalling.
I have given the steps to exclude your files from future action, but please use this with caution and only if you are 100% certain of the files safety.
Allen
HI ThumperSD,
How did things go? Were you able to submit the file as a false positive? Any other progress you can share?
Thanks much
Allen