Create Vault password, will delate any old vaults

Keep getting new vault creation, set up password, I have a password that is active on my other PCs This tells me if I have vault it will be deleted , So how do I get this to work on this PC, I click on click here it tells me no vault , I have been using ID safe on 3 PCs for quite awhile this just started 2 days ago .  using on Win 10 pc and 8.1 pc, have Norton security w/backup on all PCs all up to date Why this started I don't know?  can't lose over 100  IDs and passwords so what do I do even if I put current password in will it delete all on all PCs and ID website,  Please help, don't find related problem on Norton Support site  Thanks please reply,  Tdraym