Credit Score

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Issue abstract:

Detailed description: Does Norton track my credit score and alert me of changes?

Product & version number:

OS details:

What is the error message you are seeing?

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Hello @MichaelW_Fletcher
Product & version number:

Do you run Norton 360 plan?
Do you run Norton 360 with LifeLock plan?
Do you run LifeLock by Norton plan?
Do you run Norton Identity Advisor Plus?

No one can prevent all cybercrime or identity theft.
Norton plan features/entitlements may vary by geo-location.

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Norton (through its LifeLock plans) can track your credit score and alert you to changes, but the specific features depend on your subscription plan
LifeLock Advantage and Ultimate Plus include credit reports and scores, as well as bank and credit card activity alerts.
Norton Identity Advisor Plus focuses on credit monitoring and alerts for major changes to your credit report.
Multi-bureau monitoring: Higher-tier plans like Ultimate Plus monitor the three major credit bureaus—Equifax, Experian, and TransUnion. Lower-tier plans might monitor only one bureau.

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AI Overview
Yes, Norton (through its LifeLock plans) can track your credit score and alert you to changes, but the specific features depend on your subscription plan

Credit score monitoring is a key component of its identity theft protection services.

How Norton monitors your credit

  • Credit score updates: With eligible plans, you can get a credit score and report, with some premium versions offering daily or monthly updates. However, the score is for educational purposes and may differ from what lenders use.
  • Alerts for changes: The primary goal is to send alerts for significant activity on your credit file, which often impacts your score. Examples include:
    • New accounts opened in your name
    • New inquiries for credit
    • Closed accounts
    • Missed payments
    • Increased credit utilization
    • Changes to existing accounts
  • Specific products:
    • LifeLock Advantage and Ultimate Plus include credit reports and scores, as well as bank and credit card activity alerts.
    • Norton Identity Advisor Plus focuses on credit monitoring and alerts for major changes to your credit report.
  • Multi-bureau monitoring: Higher-tier plans like Ultimate Plus monitor the three major credit bureaus—Equifax, Experian, and TransUnion. Lower-tier plans might monitor only one bureau.

How to use Norton for credit monitoring

  1. Activate credit services: You must sign in to your Norton account and provide consent to activate credit monitoring services. It can take up to 72 hours for the service to be fully active.
  2. View and track: Once activated, you can view your credit score and report in the “Credit Services” section of your account or through the mobile app.
  3. Receive alerts: When a major change is detected, Norton will send you a notification via email, text, or phone, depending on your preferences.
  4. Take action: If you get an alert about activity you don’t recognize, you can follow Norton’s steps to investigate and resolve potential identity theft, including assistance from restoration specialists.

AI responses may include mistakes.

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