If 3 hours a day are set within time restrictions, i get a notification that time has been reached. But my son can still use his phone. It will only block if he manually goes into Norton and refreshes the screen. What has caused this to keep happening please and can it be resolved.
Thanks
Hi,
Thanks for sharing more info on this issue. Please check the message we sent in the private thread to help us troubleshoot this issue further.
Regards,
Norton Family Team.
Ive used your document over & over again. Draw over apps is on, its not off. The Norton App has to be refreshed manually on the device for it to work.
If this is being tampered with i need the evidence to prove this is whats happening I'm not going to assume this is the case. Please can you get back to me so I know.
This app is really not working how it should and the money ive paid
Thanks for your response.
Can you please advise me in a message when this has happened.
I have personally played with this setting turning it off and on to make sure it was on. So this could have been me.
Hi @UltimateP,
Thanks for reaching out to Norton Family Forum.
Our analysis has revealed that the "Draw Over Other Apps" Permission has been tampered with in your child's device. Kindly ensure that the permission is enabled again and all other necessary permissions are in place, thus allowing our app to function smoothly. Feel free to refer this help document for assistance in this regard.
We would also recommend you to block the Settings App under App Supervision so as to prevent the child from tampering with the permissions henceforth.
Regards,
Norton Family Team.