Custom Recovery Disk Doesn't Load USB Driver?

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1

Hello,

 

I'm running Norton Ghost 15.0.1.36526

 

I have an HP Elitebook 8460p running Windows 7 Professional.

 

I also have a Western Digital WDBACX7500ASL-00 My Passport Essential SE Portable Hard Drive - 750GB, USB 3.0, plugged into a USB port.  Win 7 recognizes it fine and mounts it as drive D:

 

However, when I create, and boot from, a Custom Recovery Disk DVD, the USB drive isn't recognized and mounted.   The USB drive contains my .v2i files.

 

When I try to add the driver to the Custom Recovery disk (the driver ships on the USB drive in \extras\wd ses device driver \ wdcsam.inf) Ghost throws 'Error ECA3139C: Symantec Recovery Disk does not support the type of driver.'

 

How can I get the recovery disk to recognize this drive?

 

Thanks in advance.

 

 

2

Hello,

 

I'm running Norton Ghost 15.0.1.36526

 

I have an HP Elitebook 8460p running Windows 7 Professional.

 

I also have a Western Digital WDBACX7500ASL-00 My Passport Essential SE Portable Hard Drive - 750GB, USB 3.0, plugged into a USB port.  Win 7 recognizes it fine and mounts it as drive D:

 

However, when I create, and boot from, a Custom Recovery Disk DVD, the USB drive isn't recognized and mounted.   The USB drive contains my .v2i files.

 

When I try to add the driver to the Custom Recovery disk (the driver ships on the USB drive in \extras\wd ses device driver \ wdcsam.inf) Ghost throws 'Error ECA3139C: Symantec Recovery Disk does not support the type of driver.'

 

How can I get the recovery disk to recognize this drive?

 

Thanks in advance.

 

 

3

Thanks - This was my first experience with USB 3.  I plugged it into a USB 2 port and the drive was recognized.  Jolly good.

4

THIS THREAD has some information you might find interesting. It also has a link to another forum where someone got USB 3 working in WinPE.

 

Oh BTW, Windows 8 will support USB 3. Maybe we can build a the Ghost SRD on the Windows 8 Preinstall Environment (WinPE) when it comes out. I've already done it for the Windows 7 SP1 WinPE.

5

so this solution will let me use USB 2.0 instead of 3.0?