I want to express my complete dismay and utter frustration that the CVV field is missing in the Norton Wallet.
I have used this feature for several years with NO SECURITY issues.
Now, the security and convenience of the wallet is completely useless. My computer is 5 rooms away from my physical wallet. So now, I have to either open identify safe to read the comment field (5 extra steps plus 30 seconds and not visible in the "fill-in assistant"), or walk downstairs to my wallet to get the code. Or better yet - I can just write them all on a post-it note and put that on my computer!!!
I understand this was done for security reasons. One given was “if you leave your laptop open in an airport..” well, that’s just not very smart. Don’t punish those of us who liked the convenience of identity safe for those who are not wise enough to be careful. The CVV field can always be optional if someone is afraid of having that info in the system. You’ve removed that choice!
Finally, there was NO COMMUNICATION about this change. I discovered it when I was trying to make purchase today. Bad move.
I hope this finds its way to someone that might listen to the voice of the customer, because obviously this change was made without any customer input.
Deirdre