CyberLink YouCam Webacam on HP laptop?

My sons HP laptop came with CyberLink YouCam pre-installed (a WebCam).   Has anyone had any issues with this conflicting with OnlineFamily?   My son is able to access the webcam but then the program shuts down after a general (non Norton) message indicating there is a “problem”.  I am able to use the webcam as an administrator without issue.   Thanks