Dark Web Setup error

Archive
1

I have Norton 360 deluxe. trying to setup the dark web . Getting an error that there isn't an active subscription. Error code 20008.

Was on the phone with support(6 People) and was not resolved. Any ideas?

2

I just installed Norton LifeLock 360 Delux.  When I click on Dark Web Monitoring enroll now, I get the error message "

Error loading. Your account does not have active LifeLock subscription. Please click here to check the status of your account. Error code: 20008"

I have MBP 10.15.7. I tried reinstall and it did not work.

Thank you for your help

3

Thank you for the confirmation that the fix works. Much appreciated. If this issue is seen again, please create a new thread, so it is easy to track. Thanks. 

-Gayathri

4

Thank you for the confirmation. If this issue comes up again, please create a new thread, so it is easy to track. 

5

Thanks. I now see it is working for me also.

And thanks to all in the Norton Community for raising this issue and also thanks to Norton and Lifelock technical support for fixing it.

6

Works for me also. 

7

Thank you for letting me know. It works for me as well.

8

I just opened the Norton 360 app and the Dark Web Monitoring icon now says "Monitoring active."  When I clicked the link it took me to the Dark Web Monitoring personal information input page.  Seems to now be working.

9

I just opened the Norton 360 app and the Dark Web Monitoring icon now says "Monitoring active."  When I clicked the link it took me to the Dark Web Monitoring personal information input page.  Seems to now be working.

10

@ Gayathri_R,

The issue has not been resolved. It is very frustrating to try to get this enrollment completed.

I and many others are experiencing the same error message 20008 when we try to enroll in dark web monitoring. This has been going on for about one week for me and longer for others. Could you kindly inquire with technical support and post back here when it will be resolved?

11

I have the same issue (as posted in Mac forum).

12

It is still not working.

13

Hi Gayathri, can you please check to see when this can be resolved. I spent two hours with Norton and Lifelock tech support back and forth to no avail, each connecting me with the other. Thank you so much.

14

I continue to have the same problem. It has not been resolved between Norton and Lifelock.

15

Paul - No, I still have the same issue.  I am tempted to try a 7 day free trial under a new account to see if it was related to my particular account. 

16

I have the same issue also.  Have been on chat and phone with Norton support and also Lifelock support.

The error is somehow related to different info each side has about your account. It has not been resolved for me and I am hoping for a system wide solution or possibly somebody there in the tech area fiddling with my account to enroll me.

Keep calling and posting here and so will I. The solution is out there somewhere.

 

17

Hi Crsirian, were you able to resolve the issue?

18

I am still getting the same error.  I tried to reinstall the software without success.

 

19

I am having the exact same problem (except I'm only on my 4th customer support person so far).  The issue doesn't seem to be resolved.

20

I am having the exact same problem (except I'm only on my 4th customer support person so far).  The issue doesn't seem to be resolved.