I just installed NIS 2010 yesterday, and a LiveUpdate took place today (from version 17.6 to 17.7.) Is there a way to keep the NIS 2010 shortcuts to install in a place other than "All Users\Start Menu\Programs?" I had the previous version in "All Users\Start Menu\Programs\Accessories\System Tools." The shortcuts there were invalid after the update; why doesn't the update install give you an option of where to place it, like most programs? I keep only six folders in "Programs," and have a hierarchy so that the start menu displays quicker. I don't install everything in "Programs" every time I get new software -- imagine the clutter if every software product did that by default! I am running Windows XP SP3. I can manually move the shortcut folder, but the next time LiveUpdate runs and updates the version of NIS 2010, I will have the same situation again.
HI Gmichaels,
Welcome to the Norton Community. You are correct this is not a choice when you install NIS. You can change the installation directory but not where it is placed in the start menu navigation tree.
Might I suggest that you post this suggestion in the Ideas Forum?
http://community.norton.com/t5/Norton-Product-Ideas/idb-p/NIS_Suggestions
Best wishes and once again, welcome to the Norton Community.
Allen
Gmichaels wrote:
[ ... ] I keep only six folders in "Programs," and have a hierarchy so that the start menu displays quicker. I don't install everything in "Programs" every time I get new software -- imagine the clutter if every software product did that by default! I am running Windows XP SP3. I can manually move the shortcut folder, but the next time LiveUpdate runs and updates the version of NIS 2010, I will have the same situation again.
Are you saying that if you delete the entry Norton in Start / Programs it comes back after any update? Or just after major updates? I was not aware of this.
Just a suggested althernative -- why not drag the 6 items you want quick access to onto the START button so they appear in the first vertical listing above Start instead of on a jump out menu listing? That's where I keep the main items I want quick access to like MS WORD, EXCEL, Bank accounts and so on. You can do this for sub-items in a menu and not just the first entry.
BTW Which version of Windows are you using?
Gmichaels wrote:...... I am running Windows XP SP3. ..... I can manually move the shortcut folder, but the next time LiveUpdate runs and updates the version of NIS 2010, I will have the same situation again.
FYI .....
Hi Hugh,
This would only occur following program updates, not pulse updates. I'm not sure if all program updates would cause this but some I know do because I have seen this behavior myself.
Best wishes.
Allen
Allen & David,
I know what he wrote but I'm asking him what he meant by what he wrote <s>
Didactic maybe .....
Hugh
I've just read the answers in the forum now -- you asked in the end of your message, "what version of Windows are you using?" I wrote in my original message: "Windows XP SP3." This behavior is after a version change, from 17.6 to 17.7. I know why it is happening, but I would prefer that NIS update would leave the location of the shortcut alone; I guess that it is "hard-coded" into their MSI or installation routine. But why can't they just place the shortcut where you want it at? I don't want to clutter anything above the Start Menu; I will "unpin" anything that arbitrarily puts itself above my SM. I keep a clean SM hierarchy so that it displays quicker (the more folders in SM, Programs, the slower they display -- I only have 1 GB of memory and it is well-used already!) So, this post is really not a "big deal," it is more of a "why" and hoping that I don't have to do this every time. But, I guess, just like the constant Adobe Reader updates which always place the Acrobat icon on your desktop, a shortcut at the beginning of your start menu, etc., I will expect this behavior.
HI Gmichaels,
Yes I agree it is a bit annoying. I too place my items in start menu logically for speed and personal preferences. 
I would suggest as I mentioned before that you post this suggestion in the Ideas forum. Symantec does listen to customer feedback and though of course I can't promise they will change this, there is at least a chance they will, particularly if a lot of users chime in and support your suggestion.
Hope this helps.
Best wishes.
Allen
Gmichaels,
I'm sorry if I missed the WIndows version earlier.
All I can say is that Norton never appears in my Start Menu if by that you mean the vertical column that pops up when you click on START .... mine begins with Turn off computer and I only see Norton if I click on Programs in the first delimited section above that and then it's on the full alpha listing. Perhaps that's what you think of as the Start Menu in which case sorry to have not helped.
Hugh
Hi AllenM, I just posted a (hopefully more detailed and clear) request in the Ideas Forum. Thanks.
Gmichaels wrote:Hi AllenM, I just posted a (hopefully more detailed and clear) request in the Ideas Forum. Thanks.
Hi Gmichaels,
I'll add my support to your post in the Ideas board. 
Best wishes.
Allen
huwyngr, that is what I meant. Click on Start, All Programs, (arrow), folders with shortcuts/icons in them. At least in Win XP, Win 2K, (Vista?) I've never used Vista. Nor Win 7 for that matter ... I like to break the folders in to separate hierarchies so that I don't have to wait for a list of 100+ programs installed to show up (like my daughter's computer.) When my memory available drops, the display speed of the icons drops. By reducing the list of displaying shortcuts/icons to less than 10 or so, I wait less. I sure don't like to wait for the computer to respond ...
Gary
Thanks you for the post.
Hi guys, Im a newbie. Nice to join this forum.
Gmichaels wrote:huwyngr, that is what I meant. Click on Start, All Programs, (arrow), folders with shortcuts/icons in them. At least in Win XP, Win 2K, (Vista?) I've never used Vista. Nor Win 7 for that matter ... I like to break the folders in to separate hierarchies so that I don't have to wait for a list of 100+ programs installed to show up (like my daughter's computer.) When my memory available drops, the display speed of the icons drops. By reducing the list of displaying shortcuts/icons to less than 10 or so, I wait less. I sure don't like to wait for the computer to respond ...
Gary
I'm glad we are on the same page -- I don't dare count how many entries there are when I click on Programs in XP but it runs to 2 full columns plus 1/3rd of a column! But they do come up quickly on my old XP machine with a 1.8GHz Athlon single core CPU ans 2GB of RAM -- a literal blink of the eye!
But you would not have to wait for it to jump up if you put those 6 most used program on the initial vertical column when you click on START which is what I was suggesting from my own experience. I have 13 there "above the line" of which 6 are bank and credit card accoun links and the rest programs/utilities.
BTW I do support you on the virtues of being able to select locations -- what happens when during installation you click on Options on the second (?) screen which turns out to be where Norton is going to be installed? I wonder how far that propagates?
Hugh
Hugh -- it's not so much about the waiting as it is organization. I don't like to scan lines of program and make a choice. I agree that using the "Pin to Start Menu" is a good option; in fact, I already have 9 choices there, including NIS. It's the same with icons on the Desktop; less is better, yet many programs insist on placing one there. I guess that is so the typical user can find it easily? 
One of the Wizops on Compuserve where I do support also is like you on desktop icons whereas my desktop is covered by ones that are there because blank empty space is of no value to me -- I don't spend time staring at my desktop which is one of the plain options with a different color for myself and for my wife's desktops ......
I manually arrange mine in groups, and even have some folders that contain groups of shortcuts, and I use a very simple little applet that remembers the icon positions in case they get mixed up eg when you go to SAFE mode and back! It goes into the context menu for My Computer as Save Desktop Layout and Restore Desktop Layout ....
Plus my Quick Launch bar is loaded with things I may need while I have an application full screen -- like Irfanview for screen shots and a number of reference tools like Streets and Trips, Google Earth, NSOED, PowerDesk file manager, Notepad, WOrdpad, HP Support page for driver downloads and so on.
I hardly ever go into the Programs listing .....
Hugh