We purchased our daughter her first cell phone yesterday and as part of the setup, installed Norton Family. However, some of the contacts that were in her phone at the time were downloaded in error from my (Mom) email address during the initial phone setup and are now showing on her Mobile Friend list. Although we deleted them in her phone, it does not appear that Norton Family is syncing with her device address book and they are still showing on our Norton Family account (we have tried several times to manually sync her phone and it has not resolved the problem). Additionally, there does not seem to be a way to delete these unwanted contacts directly from the Mobile Friend list online (some of them are not even mobile numbers, but landlines). I thought that no contacts would be added to the Mobile Friend list unless there was a text message exchanged, but this is clearly not the case.
This is extremely annoying as I had to manually block all of them (hopefully this is preventing them from receiving any monitoring messages from Norton!) and they are doing nothing but cluttering up her Mobile Friend list. How do I remove these contact names? Thank you in advance for any assistance.