Since the vault won't open from the Norton toolbar (Windows 10, IE, 360 Premier), I tried logging in to the Norton site.
1. Upon login, I'm returned an error that says the devices list can not be displayed, to refresh the page and if that doesn't work try again later. I am able to get services list up and it knows what machine I am using.
2. When I click on the Identity Safe button at the bottom of the page, am sent to the page, a dialog box comes up to log in to my vault. This page also only provides errors. When I click on the password help button (I know my password and am just looking to see what happens.) I get an error stating it can't find the password help. So, I enter my correct password for my vault, and I get another error saying an error has occurred and to try again later.
I have the Norton Vault App on my IPad. It works as it should - - - - for now.