Diagnostic report

Norton Security | Norton Internet Security
1

I just ran diagnostic report in Norton 360, and it says "Your operating system may be missing key security or performance patches" and tells me to use Windows update, but this says I am up to date. First I find my anti phising definition are not being updated, now I run diagnostic tool and it tells me I am missing important updates, when microsoft says I am up to date. This all seems a bit strange to me, anyone got any ideas.

2
I tried to download 3 times microsoft optional update fot Nvidia network driver, and it fails and gives error codes
800706BE & dt000
 
gabranth wrote:

sometimes it can take a while for windows updates to show up also is windows update set to install updates automatically as if its set to something else that can make nortan give you that message

3

Hi reactivate

 

I don't trust windows updates for driver updates. I rather go to the manufacturer's website to get driver updates.  Windows update for drivers are usually way behind and sometimes they even offer the wrong driver for your product. They once offered me a sound driver for my onboard sound, but it was the wrong company sound driver and messed up my sound..

4

 

floplot wrote:

Hi reactivate

 

I don't trust windows updates for driver updates. I rather go to the manufacturer's website to get driver updates.  Windows update for drivers are usually way behind and sometimes they even offer the wrong driver for your product. They once offered me a sound driver for my onboard sound, but it was the wrong company sound driver and messed up my sound..

 

Well it is the right company as it says Nvidia, but I dont know whether it is the correct one exactly, I probably should have checked first. Anyway it failed to download 3 times. I have upated the system Bios twice using Hp total care advisor but it has never found an update for my Nvidia network driver

 

5

Hi reactivate

 

You should be able to check in device manager and see what network adaptor you have and what network driver you have and then check out the NVidia site and see if you can find any newer ones and try those. The other alternative is to try the HP website itself and see if they have any updates for your model of computer or for that network adaptor that you have. You could also do a search for the driver that windows is trying to install for you and see if you can find an alternate site for the driver or check out what that driver is for, see if it's the correct one for your system.

6

 

floplot wrote:

Hi reactivate

 

You should be able to check in device manager and see what network adaptor you have and what network driver you have and then check out the NVidia site and see if you can find any newer ones and try those. The other alternative is to try the HP website itself and see if they have any updates for your model of computer or for that network adaptor that you have. You could also do a search for the driver that windows is trying to install for you and see if you can find an alternate site for the driver or check out what that driver is for, see if it's the correct one for your system.

 

Thanks flotpot, I will have a look later.

 

7

I just ran diagnostic report in Norton 360, and it says "Your operating system may be missing key security or performance patches" and tells me to use Windows update, but this says I am up to date. First I find my anti phising definition are not being updated, now I run diagnostic tool and it tells me I am missing important updates, when microsoft says I am up to date. This all seems a bit strange to me, anyone got any ideas.

8
tom24nh wrote:

Diagnostic report shows under hardware profile that my system ram is low, I have 2 gig of ram installed and it shows that. Why do I get this report? What is the amount of ram it is looking for?

 

Acer laptop, vista sp2, AMD turion 64mk-36 2.0GHz

Hi tom, you are not the only one with this problem, this has been a problem for me for nearly one year and I still have not been able to find an answer. I think it must be a problem with Norton incorrectly reporting this as a problem, as I can see no evidence that my system is low on ram.
Compaq Presario Notebook, Vista SP2, AMD Sempron
(2.1GHz, 512kb L2 cache)  2048MB DDR2 SDRAM (2 Dimm)

9

Let us know the version of Norton 360 you use. Can you post a screenshot of this?


Yogesh