I renewed my subscription to Norton 360 yesterday and updated to Version 3. Now my computer, running Vista Business, does not recognize/find my two digital cameras when they are connected via USB. I have already checked my USB ports, and uninstalled and reinstalled the Nikon Transfer and Kodak Easyshare software which had worked fine until the upgrade. I also spent 4+ hours on an online chat with two different Norton technicians who remotely uninstalled and reinstalled Norton and attempted numerous setting adjustments to the Norton Firewall. No luck. Their last suggestion was to uninstall Version 3 and reinstall an earlier version, which we have not tried yet. In the meantime as an experiment, I also installed the Nikon Transfer software on another computer that is running Norton 360, Version 2.5. After the software installation, I connected the camera via USB, the device was recognized, and the transfer software automatically loaded. I have to think that Version 3 is the problem. I will resume the consultation with the Norton techs tomorrow, but I am looking for any feedback from the forum first.
I have seen several posts regarding this problem (failure to recognize cameras and iPhones) on other troubleshooting forums, but no real solutions. Any suggestions? Thanks.