Disappearing email

Norton Security | Norton Internet Security
1

The new Windows 7 came with McAfee, which stopped the PC from booting in less than five minutes.  Everything else worked fine.  I took off McAfee and went with Norton Internet Security 2010.  Then, my Thunderbird email started acting wacky, deleting messages from the Inbox automatically (both read and unread), putting some in Trash and just getting rid of others.  I went to LiveMail and it does the same thing.  I've uninstalled and reinstalled.  No luck.  The only different from the machine when it was was working correctly is the removal of McAfe and the installation of Norton.

 

ANY help would be appreciated.

TIA.

2

Hi Nittany,

 

Did you uninstall McAfee using the McAfee removal tool? If not, then you can find the McAfee removal tool and instructions over here - there might still be leftovers of McAfee stuck in the system:

http://service.mcafee.com/FAQDocument.aspx?id=TS100507

 

I have also asked a moderator to move your thread to the correct forum section (NIS/NAV board). 

Message Edited by Yaso_Kuuhl on 01-09-2010 10:20 PM
3

Thanks.  I don’t really remember, but I probably let Norton uninstall McAfee.  I’ll see what I can do about finding anything that may be left behind  — and thanks about getting this to the proper forum, too.

4

It is never a good idea to let one security program uninstall the other. By all means run the Mc Afee removal tool, and also reinstall NIS 2010. Please do the following:

 

First, save the McAfee removal tool to your desktop (see link in my previous post).

 

Also, save the following to your computer:

 

Full installation packackage of NIS 2010:

http://www.norton.com/nis10


Norton Removal Tool:

http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&ssfromlink=true&sprt_cid=1a13409b-29db-4397-a286-9dec49f8e252&seg=hho&ct=us&lg=en&docurl=20080828154508EN

 

Make sure you have got your NIS 2010 product key handy - you can fetch it from your Norton account:

http://www.mynortonaccount.com/

 

Note: the Norton Removal Tool wipes out all Norton products installed on your machine.

 

Disconnect (by unplugging) from the internet. First, run the McAfee removal tool (twice should do it) and reboot your computer.

 

Then run the Norton Removal Tool (twice) and reboot your computer, then install NIS 2010 again. You will be prompted to connect to the internet when NIS 2010 asks to be activated.

Message Edited by Yaso_Kuuhl on 01-09-2010 10:45 PM
5

Hi Nittany,

 

McAfee Spamkiller is known to do this.  If this program is on your PC uninstall it.  Norton Internet Security and Thunderbird both have very good antispam features, so the McAfee program is not actually needed, anyway.

 

http://ask-leo.com/why_is_my_email_being_immediately_deleted.html
6

McAfee SpamKiller is listed as one of the products which the McAfee Removal Tool will remove :slight_smile:

7

Thanks for the help.  I uninstalled Norton, reinstalled McAfee, uninstalled McAfee, reinstalled Norton and – as of now – this seems to have done the trick!

8

Thanks for posting back with the good news, Nittany ;-D

 

If you consider your question answered to your satisfaction, please mark this thread solved by clicking on the green solution button of the post which solved your issue, that way other viewers know that your question has been answered and can see the solution directly. Thanks :-) 

9

I guess it was too good to be true.  Problem is back.  : -(

 

 

[edit: Removed broken image.]

Message Edited by shannons on 01-12-2010 09:21 AM
10

I suspect an infectious file in your mail box that your Norton would have deleted. There are two things that I can recommend. Disable email scanning and see how consistent the emails are coming in

Here is an interesting article that will help.

http://kb.mozillazine.org/Thunderbird_:_FAQs_:_Anti-virus_Software

-MbR

 

11

Thanks.  I'll give it a try.  It is a really annoying problem.