Disk Optimization

Norton Security | Norton Internet Security
1

"Fix It" started the Disk Optimization running (disk fragmentation).  It has been running for over 16 hours.  Is this normal because I haven't run it for a while? Should I cancel it and try again later?

 

2

Unfortunately, you cannot exclude any particular drive from Disk Optimization. Since you are having external drive, you can try disconnecting it for time being and then run the disk optimization.


Yogesh

3

If you have version 4 of N360, then you could turn off Optimization in the Settings and run the Insight Optimization task manually from the Norton Tasks display.  The Insight Optimization task only defrags the boot drive / directory.

4

Thanks for the reply,I knew that I was able to exclude the external hard drive with Norton 360 3.0

5

Thanks for the reply,I knew that I was able to exclude the external hard drive with Norton 360 3.0, I wonder why it was eliminated from 360 4.0

Thanks
Tom

6

Hi,

can you please tell us the exact version of your Norton product?
1. Open the main window
2. Click on Help & Support -> About menu
3. On the About window find the version number (it will look like this: 5.1.0.29)

 

Thanks!

7

Welcome Diane,

One additional question. How much RAM is installed?

Thanks

8
KookyBird wrote:

It has been a week when I did a virus scan my laptop and when it got to the part where it runs the disk optimization, it gives an error. When I click to see the details, it says "Drive C: Error - not completed" Is there a reason as to why this happened? This is the first time that it has happened. The reason I did the scan was because I downloaded something that had a Trojan, but Norton quarantined it. 

 

Thanks in advance!

Try rebooting your computer.

Click on Support - Get Support to run  Autofix to check your installation and fix what it finds.

Run LiveUpdate manually a few times, rebooting as necessary, until no updates are available.

Reboot.

Now try the Optimization again.

 

Let us know if this helps.