I have 5 children and set up a separate Kid's account under Windows XP (Media Center Edition 2004) and NIS 2009 (v 16.8.0.41). Both systems have automatic update enabled.
The Kid's account in NIS uses the white list for web access: the kids can only visit specific sites that my wife and I authorize. The white list works fine in terms of restricting access to undesirable sites, but it causes display problems with a few sites, specifically YouTube, Wikipedia and iTunes Store. All three sites are on the white list, but each site displays improperly: graphics are missing or messed up and most of the site is presented as text. Some parts of the site are not displayed at all. The same sites on the Administrator account (used by my wife and me) displays fine. I experimented with turning off the firewall, restarting the computer and launching iTunes from the kid's account, with no change in outcome.
I'm not sure if the display problems are resolved in the newest version, but you do have the option of upgrading to NIS2010 for free.
You should be able to install over the top, since your version is recent. You will need to run liveupdate until all updates are complete and then reboot.
I believe you might need to tweak some settings in IE. These websites require scripting and iTunes requires ActiveX for full functionality. Not sure about Wikpedia as I played around with some settings and could not create any change in the way the web page is displayed.
If you trust these websites I would recommend setting them up in the Trusted Sites zone in IE.
Some things to check:
From IE go to Tools -> Internet Options > Security tab. Click on Trusted Sites and then click Sites below that. I would recommend to add these sites to the trusted list.
Then, also in the Trusted Sites zone click Custom Level near the bottom. Scroll down to near the bottom of the list under the Scripting section and put a check mark on Active Scripting. For sure this is needed for YouTube.
Scroll up to about 1/4 of a page from the top and look for Active Controls and Plugins. Then scroll down some more until you find Run ActiveX Controls and Plugins and set this to either Allowed or Prompt. Then just below that it says Script ActiveX controls marked safe for scripting. Again set to either Allowed or Prompt. One or both of these are needed for iTunes.
There may be a few others that might need adjusting but from what you are describing I think this is where your problem with these websites are.
Hope this helps and please let us know how it goes.
Best wishes.
Allen
P.S. I also second what Delphinium says. You really should update to NIS 2010 ASAP even if that is not the cause of your current issue. NIS 2010 offers you better protection and it is a free update.
The other night I know that YouTube and iTunes sites were hacked. I don't know if your kids were on the sites during that time period or what may have resulted if they were on those sites at that time. I'm sorry, I can't remember just what day it happened. I know it was within the past week though. I don't know if Wikipedia site was hacked or not.
This isn't a Norton issue, but rather a limitation of whitelisting. The three sites you have listed, by their nature, can't be effectively whitelisted. For example, if I whitelist 'Youtube' using Windows Vista's Parental Controls, I get similar results to what you are describing:
Notice the Windows Parental Controls 'has blocked content and access' messages in the Information Bar and on the page itself? Have you considered using a product like 'Norton Online Family' as an alternative to just straight whitelisting?
When I add Youtube to the safe zone list as explained in my last post, it appears fine. If I turn off Active Scripting in this zone it appears pretty much exactly how you have depicted.
One other option which I did not think about is setting "Display Mixed Content" to enable in the Misc. section, after clicking Custom Level.
What 'Parental Controls' software are you using to test this? Please advise as 'crankyfranky00's initial post indicates that a white list is being used to control the children's access.
Looking at Youtube while using Windows Vista Parental Controls reveals that simply white listing 'www.youtube.com' isn't enough to ensure that the Youtube site displays properly. An example of everything else (blocked accordingly) that's associated with Youtube can be found here:
All that needs to be done is to add these additional sites to the white list to ensure that the Youtube site displays correctly.
This isn't a Trusted Site issue, nor does it address what a user searches for on Youtube. User 'crankyfranky00' really needs to clarify what is required here.
I have 5 children and set up a separate Kid's account under Windows XP (Media Center Edition 2004) and NIS 2009 (v 16.8.0.41). Both systems have automatic update enabled.
The Kid's account in NIS uses the white list for web access:
Are you using the Parental Control addin in NIS2009? Is this the "White List" you are refering to?
