Just curious about that.
I have had some recent "new" type of entries
I know that the tamper protection just blocks items that get too close to Norton Product, which is cool. I understand that
Just seeing that ieuser.exe is trying to "touch" symerr.exe Not sure why it would need to. But these items have just started appearing late July 2011 (like july 27th
Anyway, just wondering if this is data Symantec collects or needs to know about
Here is a screen shot of the entry
Also, I scanned both files and they show no sign of infection
Was just wondering. I know the other day I had some questions about Symantec Errror Reporting Log and something to do with the Norton Tool Bar.
Reese said there was some update that may have been related to that
Thought it might also have something to do with this.
Just curious
Calls, I hate to say this, but, if you look in your Norton Error Reporting logs you'll see that you've had more of those errors with the tool bar. (Do you see the Norton Toolbar?) Regardless, symerr.exe is the program that submits these errors to our systems. ieuser.exe is your Internet Explorer application. I suspect that when we submit those errors (from the toolbar within IE) we are triggering this interaction.
Thanks Reese-
Actually, I do see the Norton toolbar
Why do you say you hate to tell me there are more symantec error reporting submissions with the toolbar? you mean besides the one I saw yesterday?
1) Are you saying that the Norton tool bar comes and goes?
2) Is it just my PC that this is happening? Or is therea problem for the toolbar in general?
3) Is it an issue I need to be worried about now?
2) Or is it still nothing for me to be worried about?
Reese- thanks for your initial replay. I grow a little conceerned because you said
“Calls, I hate to say this, but, if you look in your Norton Error Reporting logs you’ll see that you have more of those errors with the tool bar”
So wondering if this is more of a concern regarding the protection/security of the product
That's just it; he hates to tell it to you because you have shown before that you get worried no end when you see a message about anything in a NIS log. Exactly what is happening now.
Calls wrote:
Thanks Reese-
Actually, I do see the Norton toolbar
Why do you say you hate to tell me there are more symantec error reporting submissions with the toolbar? you mean besides the one I saw yesterday?
1) Are you saying that the Norton tool bar comes and goes?
2) Is it just my PC that this is happening? Or is therea problem for the toolbar in general?
3) Is it an issue I need to be worried about now?
2) Or is it still nothing for me to be worried about?
I hated to say it because you've been told many times not to look in your logs and worry about the issues there yet I was suggesting that you look in the logs... I'm under the impression that when this error occurs, you won't have a toolbar when you launch the browser. It may not happen every time and that's why you're seing a toolbar now. This issue is not just on your machine and it is generally understood but I don't know if or when a resolution will be deployed. Lastly, this toolbar isn't providing you any direct protection so you don't need to worry about it.
Does this happen with NIS 2011 as well? Never seen it.
Bombastus wrote:
Does this happen with NIS 2011 as well? Never seen it.
Interesting point Bombastus. I just looked at the submissions for this issue and you probably guessed correctly, this issue is not being reported from the 2011 products.
Cheers, thanks.
Thanks Reese
I figured that it might be you didn’t want to invoke needless checking of the log, when you said you “hate to say it”
Just curious, is it that the tool bar sometimes doesn’t load at all? Or does it not load in the correct sequence, but still loads in the end?
And if the tool bar doesn’t load at times, it will not effect things like intrusion prevention and other serious protection?
Calls wrote:
Thanks Reese
I figured that it might be you didn't want to invoke needless checking of the log, when you said you "hate to say it"
Just curious, is it that the tool bar sometimes doesn't load at all? Or does it not load in the correct sequence, but still loads in the end?
And if the tool bar doesn't load at times, it will not effect things like intrusion prevention and other serious protection?
I'm under the impression that it doesn't load at all when you launch IE. Not loading doesn't affect any of the security aspects.
Cool, Thanks
Now I strongly understand that items appearing in Symantec Error Log have no ill effect on the user or the security function of the product and that users such as I don’t need to check it. And that if it were anything important I would be directly notified
But shouldn’t the fact that the Norton Tool bar NOT working, generate some notufication to the user?
I mean it does pose some aspect of protection (the safe green checkmarks when visting a site or in the google list of sites). If the toolbar is NOT launched, these functions would be lost right?
Or is it that the psuedo- security functions of the toolbar are not considered major security functions ( such as intrusion prevention, stopping drive by down loads etc) and therefore don’t warrent notification to the user (that the product suffers no loss of important protection as it is intended to provide)?
It's kind of a chicken and egg problem. The toolbar in IE failed to load and logged that fact but because it failed to load it can't tell you directly that it failed to load. For critical security features there are secondary checks that verify they are working and, if not, notify you.
Thanks Reese
I noticed just now when I launched the browser, it does show the Norton Toolbar
So those multiple tamper protection notifications (ieuser.exe acessing symerr.exe) Not of any importance to me the user
The Symantec error Reporting logs, nothing for me to be concerned with
Now it seems so far this evening when I launch the browser, the Norton toolbar is there.
As a side note, do the times in the error reports match my time that I launch the browser? My time is central US time, but the error report times are strange? (Again nothing to be concerned with, eh?)
The error reports occur much later. There seems to be certain times when NIS looks through everything that has happened internally, and enters all errors that has occured at that time instead.
Thanks Bombastus
I was trying to see if the error happened everytime I launched my browser. So I thought I could match the error time to the time of the browser launch.
Was just curious because I launched my browser 6 to 7 times last night/this morning and the Norton toolbar was always showing.
Guess I was wondering f the issue was the toolbar not loading or notloading initially and then loading
I don't think that's possible, that it can be loaded without a restart of the browser.
Thanks Bombastus
I agree. Thats what makes me wonder if its not an issie of loading, but an issue of loading in the correct sequence
Guess it all doesn’t matter much anyway as far as the security provided by the product is concerned.
Reese made it clear that the level of security by the product is not lessened
