The ads for the Online Virus, Spyware & Malware removal service say that for $99 you can easily fix problems with viruses, etc. Well, over the last two days, I've spent a total of 2 hours and 40 minutes on hold, I've spoken to human beings for about 20-25 minutes, and my computer is still infected with the same viruses it was before I called. The only somewhat positive thing about this whole situation is that my $99 is being refunded. However, I still have to spend more time (and possibly money) to find a solution to my problem.
Note that the company gives you no way to review their service, other than by signing up for their forums! You can't find reviews anywhere (other than their own advertised testimonials)! That should have been a red flag. I will not be gullible again.
Save your time and money and go elsewhere!