Do you check the charges and service when Norton does auto renewal?

[Felicisimo_Visico]

I usually just renew. But, something caught my eye, I was being charged twice for the Norton Utilities Ultimate. I was double billed. I requested a refund, but I was informed a request has to be made within 60 days. So, I asked for a credit for this years service. The agent who assisted me, acted like he didn’t understand what I wanted. I like Norton, but I would like my money back.

[bjm]

@Felicisimo_Visico

I usually just renew. But, something caught my eye, I was being charged twice for the Norton Utilities Ultimate. I was double billed. I requested a refund, but I was informed a request has to be made within 60 days. So, I asked for a credit for this years service. The agent who assisted me, acted like he didn’t understand what I wanted. I like Norton, but I would like my money back.

Hello @Felicisimo_Visico
You have two Norton Utilities Ultimate subscriptions?
You were billed twice for the same Norton Utilities Ultimate subscription?

Please try Norton support, again.
~ different agent - may offer different results

Note: We’ll try to call attention:

Community urges users that do not want automatic renewal to cancel recurring subscription service and also remove billing information.

Community urges users that request refund to confirm recurring subscription service is cancelled and billing information is removed…after receiving refund.

[peterweb]

Instead of asking for a credit, ask that the time on the two subscriptions be combined. If you are outside the 60 days from payment, that is the best you could hope for.

[Felicisimo_Visico]

Thank you, I’ll try that.