Hi all,
This is a message I've just left on the Symantec complaints site:
This is the second time (at least) when you've notified me of a pending renewal date and then automatically renewed TWO WEEKS early, potentially denying me the opportunity to switch.
I think this is a serious issue and will complain to the regulator.
I think this is poor commercial practice.
Hi all,
This is a message I've just left on the Symantec complaints site:
This is the second time (at least) when you've notified me of a pending renewal date and then automatically renewed TWO WEEKS early, potentially denying me the opportunity to switch.
I think this is a serious issue and will complain to the regulator.
I think this is poor commercial practice.
I agree, Norton's essentially spamming my computer everytime I log on. Norton is the only MALWARE i have on my computers.
I DO NOT WANT NORTON but it came with my computer. and guess the **bleep** what ASSSSSSSSS HOLOLLLELLELELLELELSSSSS.... I uninstalled and your **bleep**ing uninstaller removed a critical file from my system so on restart myh entire **bleep**ing system had to be reset and i lost **bleep**ing 4 days of productivity. So on system restore to factory settings, now I get an ad from norton every time I turn on my computer and there is no way to disable these stupid expired notifications or notices to the clients that use my computers that Norton is out of date or my computers are unprotected (by Notron) THey are protected otherwise so it sets a false perception and make our experienced trainers look like idiots.
Multiply that by 12 computers that I use for training and now I have clients that are getting the notices when we are in the middle of providing services. You **bleep**ing suck donkey **bleep** covered donkey dick. Now I hate you **bleep**ers and will never **bleep**ing use your **bleep** **bleep** products. Up yours you **bleep**ing **bleep** holes!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
As respectfully submitted as your **bleep** **bleep** practices are respectful to my organization, myself, and the consumer community at large, which is not respectful at all.
It is easy to blame the company when in fact it is the user who hasn't read the fine print on what he or she signed up for.
rbenedicktus wrote:I agree, Norton's essentially spamming my computer everytime I log on. Norton is the only MALWARE i have on my computers.
I DO NOT WANT NORTON but it came with my computer
now I get an ad from norton every time I turn on my computer and there is no way to disable these stupid expired notifications
Hi Rben,
Please run the Norton Removal Tool to remove the remnants of Norton left on your computer(s). A Control Panel uninstall isn't enough when removing a security product.
Follow the directions on the web page, making sure to reboot the computer(s) after.
Ed
I didn't want to start World War III. 
I was aware that I was on auto-renewal, as with other things, such as motor insurance. In these cases, I do shop around and cancel the renewal before the due date if I wish to change, but these other companies I've dealt with only process the renewal at the time of renewl, not two weeks in advance, giving me ample time to decide.
In Symantec's case, the advance warning clearly states the renewal date but there is nothing that tells me that Symantec won't wait that long. This is poor practice, even if the estra days are added to the subscription.
I've just noticed the "caveat emptor" comment by bombastus. Please, bombastus, point me to the place in the renewal notice that says, "Hey, you'll run out of cover in four weeks, but we won't waiit more than TWO weeks before assuming you want to stay."
It is just not Symantec that does automatic renewal; Bitdefender does just about the same thing. If you don't want to use Norton anymore, try to see if the credit card company will remove the charges and remove Norton at the expiration date.
ian
You should be able to get the charge credited back to your credit card, if you want to, by contacting the Norton OnLine Support team via the CHAT link as below since there is a 60 day warranty on purchases even if installed. We hear good reports on them being helpful.
Then if you do want to continue using Norton you can buy the best deal you can find and use the KEY to activate a day or so before expiry.
To contact customer support Click on this link https://www.norton.com/chat and work on from there.
Please let us know how you get on ....
Thanks, all.
When I firstposted this, I mentioined that I meant to keep using Norton, so the early renewal/extended subscription didn't matter in practical terms. If I'd wanted to cancel, I'd have made contact. If I did, then would I have to worry about Symantec killing my subscription when I informed them, or lt it run then stop it on the due date? I would hope it's the latter.
Then there's the possible impact on the nominated credit card. Whatif the owner's at/over the limit or has other reasons not to use that card? He/she may assume that te had nearly four weeks to sort it, then be surprised when action's taken after two.
So, I still think it's unfair practice, but I'm not adversely affected, so I'll call this solved.
Ian
This is another example of why I never authorize automatic CC payments, whether it's Symantec or the cable company or any other business. It seems to be common knowledge on this forum, but not outside the forum, to not use auto renewal but find a good deal on a retail copy (very easy to find), and use that product key near your expiration date.
Thanks for letting us know about this Ian.
I'm as positive as I can be that in no way would Symantec cut your subscription short if you told them to cancel the automatic renewal .... they must be very used to it!
Anyway you know where to find help if you need it.