Detailed description: I received phone message that LifeLock had detected a credit application in my name on 4 July. Due to life circumstances I was unable to check in for a couple weeks. When I called support, the individual had me download and install a screen sharing app, and then directed me to log into my bank account to verify the transaction. Since I have more than one account, and none had reported the transaction, I was reluctant. He was insistent almost to rudeness that I MUST login to the account so that he could verify the transaction.
At that point I terminated the call and exited from the app --only to find it was still running. I powered down the laptop.
I realize that many firms use overseas call centers --the tech was Indian or Pakistani, and had a little difficulty with English --but his insistence that I expose my banking information is highly suspect.
Since he could not provide more details on the transaction, I was suspicious. If this is legitimate, I apologize for my abrupt termination of the call, and suggest you hire more professional and articulate service personnel.
Product & version number:
OS details:
What is the error message you are seeing?
If you have any supporting screenshots, please add them: Since the remote applications appeared to still be active on the laptop, I am reluctant to restart the laptop and expose further information if this is not legitimate!
Do you run Norton LifeLock plan?
Do you run Norton 360 with LifeLock plan?
Did you note phone number?
as per Norton Chat support = Yes if you have LifeLock plan they can provide you the alert or notification but they never call you up-front, so in that case it was a spam call.
Sign In to your Norton account? Do you find related alert?
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AI Overview
Fake Norton notifications on your phone are a common tactic used by scammers to trick you into revealing personal information or installing malware. These notifications often mimic legitimate Norton alerts, but they’re designed to create a sense of urgency or fear to prompt an immediate response.
Here’s how to identify and avoid fake Norton notifications:
Check for red flags:
Urgent language:
Scammers often use urgent language like “immediate action required” or “critical error” to pressure you.
Poor grammar and spelling:
Fake alerts may contain errors that legitimate notifications typically don’t.
Suspicious Links
Avoid clicking on any links within the notification, especially if they lead to a website that looks unfamiliar or doesn’t have “https” in the URL.
Payment requests:
Norton, or any legitimate antivirus company, will not ask for payment via a notification before scanning your device.
Phone call requests:
Avoid calling any phone numbers provided in the notification, as this could be a scammer trying to get your financial information.
Unusual design:
Fake notifications may have a basic or unprofessional design compared to legitimate ones.
Verify the source:
Go directly to Norton:
Instead of clicking any links, open the Norton app or go to the Norton website directly to check for any real notifications or alerts.
Contact Norton support:
If you’re unsure about a notification, contact Norton Support to verify its authenticity.
Check your account:
Sign in to your Norton account to see your security status and any legitimate notifications or alerts.
Remove suspicious apps/extensions:
If you suspect you’ve installed a malicious app or extension, remove it immediately.
Scan your device for malware using a reputable antivirus program.
Report suspicious notifications:
Forward to Norton: If you receive a suspicious email, forward it as an attachment to spam@norton.com.
Contact your phone provider: Report suspicious text messages to your phone provider.
Disable web push notifications:
If you’re getting fake web push notifications, you can disable them in your browser’s settings.
Factory reset:
As a last resort, you can perform a factory reset on your phone to remove any potential malware or malicious software.