I often use SnagIt to take snap shots or screen shots of all or sections of my screen.
Problem:
In SnagIt, one typically clicks a red 'capture" button, selects the area on the screen to capture (for region capture) and the selected information is captured in some form (depending on what one is doing). I simply capture a section of a screen and save it to a JPG file.
Snagit works great most of the time, however, when I have a Bank website active on either Internet Explorer or FireFox, the screen goes BLANK (full white or black) when I click the SnagIt capture button.
SOFTWARE
(1) Norton Internet Security
- Version: 19.8.0.14
- Serial Number:
- End Point ID:
- LiveUpdate Channel: Traditional
- Current SKU: 21171849
- Family SKU: 21171505
- Media SKU: 21171849
(2) Snagit 8.0 upgrated to Snagit 11.0 (same problem)
(3) Windows 7 OS;
(4) Latest Internet Explorer version; Latest FireFox version;
The Problem only happens with either Internet Explorer or FireFox active AND a bank website active in teh browser.
Thus, the problem seems to be a security setting issue.
Additionally, I am confident the problem is related to Norton’s as almost EVERY TIME I have an annoying, painful, performance limiting issue with my computer, Norton’s is the problem.
Anyone else have this issue, and if so, do you have helpful hints for me ?
Thank you in advance for your time.