The agent on my laptops of my children completely stopped working about a month ago. I have removed the agent, removed the devices of their profiles, reinstalled, but the agent just won’t register.
I am due for renewal in november and I will not renew. I won’t bother, I have wasted enough time on this product.
Hi @tomdeb ,
I apologize for the errors you’re experiencing. Norton Family has indeed experienced some difficulties in recent weeks, with 404 and 401 errors, and installation issues reported by several users.
The difficulties encountered on the linked pages seem to correspond to the issues you’re currently experiencing:
Could you try implementing the solution proposed by @Suyambu and keep the community informed of the results?
Investigations appear to be ongoing; I hope a fix will quickly resolve the issues you describe.
Sincerely.
Guillaume