I have been double billed on my credit card. May have been from another email. The help support is a joke lead you in a loop to a screen where it send you back to the help page or the contact page just stop working is this all a scam?? I Have used norton for years and if support is this big of a joke it will be the last dollar you scamed me for!
Norton Community does not have access to your Norton account, subscription nor payment information.
Please Contact Norton Support regarding your subscription/refund.
Cancellation & Refund Request
https://support.norton.com/sp/en/us/home/current/autorenew
Refunds for Norton annual subscriptions
https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507EN
- Contact Norton Support - Chat / Phone
https://support.norton.com/sp/en/us/home/current/contact
~ My topic is not listed above -> I still need help -> Sign In -> Chat Now / View Phone Number
- In Chat dialog click "Manage my account" -> click "Something else" -> type "Live Agent" -> until you see "I am transferring you to a specialist for further assistance".
What's your geo-location/country? Are you United States?
Maybe, I can post Norton Support phone number, if you want.
Sorry for the inconvenience caused. Please contact Norton support for further assistance with Norton subscription related issues. [source]
Sorry for the inconvenience caused. We are looking into Norton subscription issues. Please contact Norton support for further assistance with Norton subscription related issues. [source]
You should have received an email from [orders(@)mail.norton.com] after completing your purchase confirming your order along with your Order Number and the amount you paid. It goes on to tell you the steps to download your product from [norton.com/setup].
If you used a credit card to purchase, I'd contact them and see if any recent charges have posted to your account. If so, request the merchant ID and $$ amount of the actual charge. If the merchant ID is not listed as "NORTON (with your order number) NORTON.COM" or similar, you can request they put the charge in dispute. The CC will then contact the originating Vendor in question to validate the charge. [source]
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Chat with Norton LifeLock Member Services
https://support.norton.com/sp/en/us/home/current/contact-chat -
Call Norton LifeLock Member Service
https://support.norton.com/sp/en/us/home/current/contact-phone
click > 'My issue isn't listed above'
Please fill out this form to chat or to get phone number -
Note: DO NOT POST any personal information(email/order details/account ID/Product key/Full name/ address..etc) in public forums posts/comments or share with other forum customers.
Note: Out of an abundance of caution and in adherence with guidance provided by local authorities, NortonLifeLock has minimized the number of support agents in our offices at any one time to guard against COVID-19 concerns.
Note: NortonLifeLock refund policy exception due to COVID-19 outbreak
https://support.norton.com/sp/en/us/home/current/solutions/v135737187
Product Return Form (US & Canada, only)
https://us.norton.com/support/product_returns_form.jsp
Also I forgot to say that is says that I’m a brand new member since two weeks ago when I’ve been a member for two years