Download Insight analyzed indiv01_64.key

Hello. Earlier today, I noticed an entry in Norton's security that said "Download Insight analyzed indiv01_64.key." I looked into it and it appears to be from Microsoft. Any idea why this would have downloaded and if there's a problem? Thanks.

Yes, it looked like it was just a blue dot with an "info" category from Microsoft. I believe it came up when someone was watching netflix. Perhaps that has some connection to what you said earlier.  

In scope of the additional information, I'm thinking this is okay....  Out of curiosity, have you tried launching Netflix again?  To be sure, I would do that, then check Norton's logs.

 

Funny, I remember, at the launch of the Wii, Reggie Fils-Aime emphasised the console's operability with regard to Netflix.  I believe it was a major selling point.  I would imagine that this was also a major selling point for both WiiU and 3DS. 

Well, I remember seeing another message when someone was on netflix again which made me think it was connected. It said "Download Insight analyzed MSPRindiv01.key". And just now, when I went on Netflix, I saw the same thing.   

Hello again, and I apologise for the delay.  Okay.  How about this….  If you clear the entries under “download insight”, then, launch Netflix.  After that, check under “download insight” and see what appears there.  Do you notice if both indiv01_64.key AND msprindiv01.key load there?  If so, what I think is occurring is that Netflix could be potentially accessing various components that it needs in order to run, and, when that happens, Norton is recording this under its Security History, but not that this is a problem.  By the way, at least in the research I found, msprindiv01.key has a good reputation.  Attached, please find both the intelligence from isthisfilesafe.com and yoosupport.com pertaining to this item.  If the view on the PDF is small, please enlarge it. 

 

Let me say this, if you launch Netflix and only find msprindiv01.key under “download insight” and not indiv01_64.key, I’m thinking indiv01_64.key occurs in scope of WMP and, tonight, I found more research to suggest that.  However, if only you find msprindiv01.key, then, you know that Netflix is using this exclusively.  Again, if after you clear the “download insight” section of Norton, launch Netflix, and go back under the “download insight” section and see both indiv01_64.key and msprindiv01.key then you know Netflix requires these elements for success.  Say you only find msprindiv01.key, I might then launch Windows Media Player and go back under “download insight” and see if it recorded indiv01_64.key.  Basically, you can try different combinations and see what results. 

 

Overall, regardless of what you find with respect to these things, both Windows Media Player and Netflix are legitimate, and, based on the research from the Microsoft link I provided you prior, although Ian Posner found indiv01_64.key to be unreliable, he found it to be generated from Windows Media Player,

 

“Windows Media Player is generating a key that causes a problem.”  He further explains,

 

“The same problem seems to exist whether I use the 32 or 64 bit player. In either case, the failing module is either Indiv01.key or Indiv01_64.key.” 

 

You may think, “Should we trust what Mr. Posner has found?”

 

Well, when I went under his profile, it indicates that he is a, “High Performance SQL Server Specialist”.  I don’t know, as far as I’m concerned, with credentials such as those, I would tend to trust what he says.  Furthermore, based upon the research I have uncovered tonight, with respect to msprindiv01.key, it is indicated that it is a Windows component as per yoosupport.com AND has a good reputation as per isthisfilesafe.com.  Might I add that both of these Websites have good reputations as per the WOT Web of Trust: http://www.mywot.com/ a respected, Web-reputation analysis service.  Moreover, it is not as if you are seeing “high risk” security indicators (in red) in your Norton Security logs - - so I’m thinking you’re alright.  I mean, outside of this issue, you haven’t noticed any questionable behaviour on your system, have you?  For example, your Norton application loading with a red x through it, CPU usage stuck at a certain level that never seems to go down, Favourites List or Homepage hi-jacked, incorrect Google search results, unwanted pop-ups?  I would say if the aforementioned symptoms have been exhibited, then it is time to consult Mr. John Stevens aka Quads over on the Malware Discussion Board.  Could I assist in this regard?  Potentially, however, why not contact the person who deals with this stuff day in and day out?

 

At this point, I’m not sure if I really have anything more qualitative to offer you, if you are still unsure about this, (if symptoms are really bad, to potentially contact Mr. Stevens) if not at that place where you think it is a malware infestation and hate to disturb Mr. Stevens, but, want more affirmation, there are any number of contributors here, I provide links to a fraction of them here: http://community.norton.com/t5/Tech-Outpost/Silverlight/m-p/1018269#M7952.  Conversely, you may just desire to contact Norton Technical Support directly at: 1-877-788-4877. 

I'm not sure how to clear the entries under "Download Insight". When I tried out Netflix, I didn't see any messages.

 

I haven't noticed any strange behavior on the computer. It performs pretty much the way it usually does.

 

Thanks for letting me know about the reputation of the file names.

Hi,

 

Okay, I attached instructions on how to clear those entries.  Again, from the research, indiv01_64.key definitely seems related to Windows Media Player.  Now, I thought in your previous post, you explained that when Netflix was used, you saw: msprindiv01.key?  Maybe at that point, Netflix downloaded an update?  In that case, it already got what it potentially needed, therefore, just “launching it” does not necessarily have to bring about the same result….  If msprindiv01.key had nothing to do with Netflix (from the beginning) this is going to be harder to “pin down” (so to speak) as the intelligence from yoosupport.com indicated that this item could be utilised by a variety of applications….  I guess you can take comfort in the fact that it is legit and not a piece of garbage like System Search Dispatcher that I had to confront sometime back. 

 

Moving forward, if after you clear those entries and are still determined to draw the connections,  just closely monitor that download insight area after you or others use the computer, and make notations of what applications are used etc., record the date and time of such occurrence so, when you go under “download insight” and see that it “analised” some file say, you can go back to your records and say, “Oh, it analised such and such at (enter time) and, that is exactly when Bob (fictitious person) used the Amazon Cloud Player….”  Personally, to do this seems like more trouble than worth, especially, when Norton didn’t indicate red and considering the surrounding intelligence and the fact that your computer is functioning okay.  I guess to each her/his own….    

 

No problem about providing the information on those files.    

Just anouther thought, I'm not sure if the interface would be amenable to you, however, you can also employ "event viewer" to observe what is occurring on your prospective system.  Under the "start menu" (at least in Win 7) under search, type: event viewer then enter.  That brings up the "Event Viewer" and you can peruse various categories there, including, but not limited to, application information situated under the "Windows Logs" main heading.  See attached.           

Ok, I cleared the entries in Norton, but the message still didn't come up.

 

I did find something interesting, though. While on Netflix, I right-clicked the page which brought up a tab that said "Silverlight." I selected it and after looking around, I found a page that said "Enable download of protected contents components." Beneath it, there was an option that was checked that said "Enable download and updates to components required for protected content playback." Beneath that said "Silverlight will automatically check for, download, and install DRM components when playing protected content." Could that be responsible for all this?

Let me say this, when I just launch the MSN Butterfly, a slew of items are immediately placed under download insight.  My situation is not necessarily yours.  What happened previously on your system is not necessarily indicative of immediate replication, either.  For example, you explain,

 

“but the message still didn’t come up….” 

 

If an update is the cause, and it just received said update (although not impossible) it is improbable that anouther update would be so readily available for us to test the theory: i.e., when it updates, then immediately check under download insight to see, in fact, what was placed there.  You might have to “wait this out” (so to speak) then report. 

 

Do you know how with Windows updates it will automatically install updates at like 3:00AM?  Within the Netflix programme, do you happen to see a timeframe for when updates will be installed?  If there is any indication, I would pay close attention to that, and, after that occurs, immediately check under download insight.  If no scheduler is present, just keep a sharp eye out when you use Netflix.      

 

Hmmm….  I wonder if because it is Microsoft Silverlight, will that automatically download etc., etc., when Windows receives its normally scheduled updates?  I believe that day is Tuesday.  The plot thickens ;-)  Admittedly, because I haven’t personally used Netflix, I feel as though I am at a disadvantage….  I’m pretty sure like when Microsoft downloads and installs the Malicious Software Removal Tool (MRT), that activity will then be recorded under download insight.  For example, it will say something to the effect of, “Download Insight has analised MRT.exe” 

 

Editor’s Personal Commentary:- After confronting a .NET Framework debacle, then, I heard of a “looping update” more recently pertaining to Microsoft Office, currently, I have Microsoft updates disabled on an XP Professional machine.  Additionally, now we have this annoying situation where, after Norton Safety Minder (NSM) automatically updated - - that led to chaos….  Suffice it to say, that I am losing a bit of confidence in these “automatic” processes….       

Hello. Earlier today, I noticed an entry in Norton's security that said "Download Insight analyzed indiv01_64.key." I looked into it and it appears to be from Microsoft. Any idea why this would have downloaded and if there's a problem? Thanks.