I downloaded an executable file today and noticed that Norton didn't pop up it's little message in the corner. I opened up the Norton Performance window and saw that the last time info Norton has about downloads was on September 11th. That's also the last time it lists that I installed any programs, even though I've installed a number of programs since then.
I tried downloading in both Firefox 3.5.3 and Internet Explorer 8 and neither gives me a notification. The download also does not show up in the Download history.
This is under Windows XP SP3 with the following Norton settings:
1. Download Insight is "On"
2. Download Insight Notifications is "On"
3. Download Insight Full Report is "Unproven Only"
4. Performance Monitoring is "On".
5. Idle Time Optimizer is "Off"
6. Norton Safe Web is "Off"
I changed all the settings to the above on September 9th when I upgraded from NIS 2009 to NIS 2010 and Download Insight and the installation monitor worked for two days after that.
I'll note that I normally don't reboot my machine nightly. I rebooted Septemeber 9th after installing NIS 2010 and again Sepetember 11th and 10:28 PM. This is intereesting since the last listing in the Download Insight History is 10:03 PM which was right before the reboot. I believe that during that time frame I disabled Idle Time Optimizer, but I don't think Download Insight should be disabled by disabling Idle Time Optimizer and in fact turning it back on and rebooting did not fix Download Insight.
Timeline:
9/9/09 - 8:13 PM - Installed NIS 2010 on top of NIS 2009 and rebooted.
9/9/09 through 9/11/09 - Download Insight worked and program installations showed up in the Norton Performance window
9/11/09 - 10:29 PM - First reboot after disabling Idle Optimzer
9/11/09 - 10:41 - downloaded and installed a program (used MSIInstaller), but was not given notification nor does program show up in performance window
Sinice 9/11/09 - 10:29 PM No download insight notifications received after that point. Program installations not showing up in performance Window.
9/12/09 - 3:55 PM - another reboot, still nothing after that
9/16/09 - 8:22 PM enabled Idle Time Optimizer and rebooted.
Download Insight still not working, nor is installation monitoring
I then went into the settings and changed everything back to the default settings. This resulted in One Click Support opening and reporting a module: 3040, Error: 10015 error.
At this point nothing I do is getting Download Insight to work again.