Hi there
Please help me I purchased Norton 360 Standard last year about this time and believed the software was downloaded to my new laptop. I received an email from Norton thanking me for renewing my subscription and have been charged NZD99.99 on March 7th 2022. I attempted to download the renewal only to find the original Norton 360 software was not downloaded by the store. Now I am stuck the old software does not work. Please help me.
Best regards
With the automatic renewal, there is nothing to download. It just extends the time on your current subscription for another year. There is no change to the actual product from year to year. Norton continually updates itself to the latest version.
Unfortunately, if you had paid someone for a Norton product subscription and they were supposed to install it for you and they did not, that is beyond Norton's control. But I would suggest that if an automatic renewal did get done, the product would have been installed, as that is the only way Norton would know about a subscription that would need to be renewed.