I can not download the Norton Anti-Theft plug-in for my smartphone for the Android Market. says not evaluable for my device the same as saying to the norton mobile security. I installed the downloaded norton mobile security norton's website and wanted to do the same with Norton Anti-Theft plug-in by downloading the apk file on the website of norton. How do I do?
Hi Altieris.
I know English is not your first language so as a native English speaker may I thank you for asking your question in English.
As I understand your problem you have downloaded and activated Norton Mobile Security to your phone from the Norton servers and not from the Android Marketplace. Now you would like to download Norton Anti-Theft plugin from the Android Marketplace but the Android marketplace says that it is not available.
If this is the case I suspect it is because NMS is not available via the Android Marketplace where you are. For places where it should be available you might like to look at the relevant knowledgebase posting at:
If your country is not shown yet then I would not expect you to be able to get NMS or the plugin via the Android Market. The fact that you have been able to obtain and activate a copy of NMS separately will not alter this.
The list of countries is constantly growing so, if I have correctly identified your problem, all you should need to do is watch the Knowledgebase and wait until the products are rolled out where you are.
If I have misunderstood or been unclear then please feel free to ask again.
Hi Andmike
The problem is with the device, says it does not accept the version of android (android 2.1 mini Sony Ericson x10). For Norton Mobile Security said the same after I downloaded the file on the website of Norton and installed and works perfectly. I want to do the same for Norton Anti-theft plug-in downloading the file .apk.
Hello again Altieris.
Sometimes I have found that the market says that something is not suitable for my device, when what it actually means is that it is not available in my country.
Can you confirm that you are in a county listed in the Knowledge base posting?
How are you attempting to download the plugin? Are you on the Market on your computer or have you loaded the Android Market app on your phone? What country are you in?
no have my contry in list (brazil)
By two roads and the country is Brazil.
I just managed to install mobile security norton norton's website and not the android market.
To confirm, you installed Norton Mobile Security first before attempting to install the NAT plugin. Is that correct?
What version of NMS do you have installed?
Yes
First installed the NMS and then tried to install the NAT plug-in.
The NMS version 2.5 is installed on phone.
You should have a link to the Android Market entry from within NMS. Have you tried to access NAT that way instead of onyour PC browser?
I tried to install the phone and the Android Market site.
And I could not install by any of the two ways.
Do you get a message when trying to download NAT from the Android Market on your phone? Keep in mind you need to do this from the Market App and not the browser.
I get so - page not found. There would be a link without the android market where I could download the plugin on my phone? The NMS has a link on the norton without the android market. Would it have to plug-in NAT?
OK. Thank you for clarifying that. To confirm, what device do you have and version of Android (you can get this from Settings > About Phone)? There are only a couple reasons why this would happen. An incompatible version of Android, an old version of the Market app, or your country has not been selected for availability. I will check on the country selection.
Erik
I still think the problem is to do with the Android Market.
According the the knowledge base Norton Mobile Security (NMS) is not available via the Market in Brazil. If the logic set up in the Market is that the NAT plugin goes with NMS, and NMS is not available in a country then the NAT plugin should also not be available in that country.
Good luck with your enquiries.
I agree, I just want to cover all the bases.
So, I received confrmation that it is available in Brazil. Could you try the following for me:
Open the Market App
Search for Norton
See if Norton AntiTheft Plugin is listed. If not, list what does show up in your search results as well as the device information I asked for earlier.
Hi
I thought a few screen shots might help.:)
These are the steps you can take if possible to download Norton
Anti-Theft Plug-in by using the Norton mobile Security Set Up
Anti-Theft Menu.
First to start this is the NMS Home Screen when you first open the
Norton Mobile Security application.
Select Set Up Anti-Theft-
1.
Then select Download Add-on-
2.
Then select Launch Market-
3.
Then select Install and follow the prompts to download and insatll
NAT Plugin.
4.
If the first way does not work you can try these steps to find NAT Plugin
on the Android Market.thru your device.
Open the Android Market app from in your devices Apps Menu-
5.
Then use the word norton in the search bar-
6.
These should be the search results from the search word norton
Then select Norton Anti-Theft Plugin from the list.
7.
Then select install and follow the prompts to download and install
NAT Plugin.-
8.
I hope the screen shots could help in some way.
Cheers.