Downloaded NIS product key

Hi,

 

I renewed my NIS 2011 online on May 17th and upgraded to 2012 using the same renewal code which has been sent to my email. Due some problems I had to format my PC, and then I have downloaded NIS 2012 again, but this time its not accepting my renewal code.

 

This upgrade is not listed in my accont Products, but its only mentioned in my Order History as:

 

" Norton Internet Security Subscription Renewal (1 Year Subscription)

  Windows 7 / XP / XP Pro / Vista "

 

without any product or renewal key...

now I have only 14 days left to use it or I have to pay again, while more than 200 days is left from  my last subscriptoin.

 

please advise how do get to activate my NIS 2012 ?

 

 

Hello Nautillus,

 

Welcome to Norton Community Forum.

 

Renewal code will not be accepted to activate NIS 2012 trial product .

 

Product Activation key is needed to activate the product and it can be found in Norton Account .

 

Please check your Norton account to get the activation key of your NIS 2011 Product  and use that key to activate NIS 2012 Trial product.

 

If the issue is not resolved , please contact our Norton support team through chat or phone and they will be able to solve the issue.

 

Live chat- www.norton.com/chat

 

Phone support: http://www.symantec.com/business/support/contact_techsupp_static.jsp

 

Based on your geography, you can contact our respective phone support team.

thanks for the reply, I just found the product key file I had saved somewhere in my other drive.

 

problem solved.