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Hi,
I use a Mac, but I am very familiar with these Windows threats. I've helped friends and grandparents with there Windows machines, so I hope I will be able to help you. First of all, boot into safe mode. Then do a scan with Norton. If you still can't fix it, get SpyBot- Search and Destroy from a site called safer-networking, or download.com. Update and then do a full scan. Still nothing? Try SuperAntiSpyware, and do a full scan. If it still is returning, get Malwarebyte's Anti-Malware, the ultimate Malware removal. Do a full scan, and you'll probably find it. If you still don't, upload it to virustotal.com and see how many anti-viruses detect this threat.
(You could also try ClamAV, Spyware Terminator, Sophos, Avira AV, Windows Defender, and Adaware Free Version. However, all of the AV's listed here will have minimal detection compared to Malwarebytes. ClamAV /could/ get it, ST would probably miss it, Sophos possibly could get it, Avira and Windows Defender probably wouldn't, and Adware Free Version could possibly get it. My grandparents used ST, and when I scanned with Malwarebytes, it detected over 150 viruses half removed or not removed at all. Adware Free Version only got tracking cookies and one privacy object.)
Also, please describe your problem a little bit more. Thanks!
First of all please try to send a sample to Symantec.
Losom wrote:
...Say Downloader x2 then says unable to Remove or delete. So yeah my Firefox is crashing now and my computer is go very very very slow. So im not sure how to fix this.
Hi Losom,
Below is a link to removal instructions for Downloader:
http://www.symantec.com/security_response/writeup.jsp?docid=2002-101518-4323-99&tabid=3
Please review and follow these instructions to safely remove the threat from your system. If you still have other malware on your systme after following these instructions, I would recommend that you follow the steps listed in the How To Troubleshoot a Suspected Malware Infection announcement. Please let us know the results of performing these steps. Thanks!
Message from Mike_810 moved to new thread and board for better exposure.