Downloading Norton Family installer

Archive
1

Hi, I'm trying to download the NF installer but it is giving me this note: the signature of Norton family installer is corrupted or invalid.

 

What should I do?

Regards,

2

Hi Cory,

I'd like to setup a remote session with you to try the following steps.  If you feel comfortable with the steps below and want to try yourself, please let us know the results.  If you want to have a remote session with me, please send me a private message and let me know which state and country you are located in.

1. Right click on latest NF_Installer.exe you download on the device (which is located normally at C:\Users\your_login_name\Downloads), select properties and then click on digital signature tab (see screen shot below) and let us know what you see.

2. You mentioned you successfully installed  Norton Family on 2 other win7 systems. Would it be possible you could copy the successfully downloaded NF installer from one of the other win7 systems to this device and try to launch it to see what happens. If it still has issues then the issues points to this specific device.

downloadSig.jpg

Thanks

Katie

3

Hi Cory,

I sent you a private message.  Please follow the instructions and send me the logs that I mentioned in the message, so we can check further on the issue.

 

Thanks

Katie

4

Hey I found this about the download manager

https://www.symantec.com/security_response/securityupdates/detail.jsp?fid=security_advisory&pvid=security_advisory&year&suid=20170117_00#_ISSUE_TITLE

I tried to do what it said but unfortunately but it still does not work.  When I reinstalled my Norton 360 the Update install did the same thing that the Norton Family install is doing.  

Getting frustrated with the Norton download problem

5

Thanks for the update and private message. 

Thanks

Katie

6

I sent you my email and no other security products are on the computer

 

7

Hi Cory,

Besides Norton 360, do you also have other security product(s) on the PC?

Can you please send me your Norton Family account email address by private message via the forum by clicking Inbox at upper right hand corner?

Thanks

Katie

8

Here are the pictures.

When I use internet explorer this happens after I click Run.

Norton Family Corrupt explorer.PNG

And when I use Firefox or Google Chrome I get this message.

Norton Family Download Problem.PNG

Hopefully you have some ideas.

Thanks

Cory

[Admin Edit: Image edited to mask personal email address]

9

Hi Cory,

Can you please send us a screen shot of the page where shows "it is corrupt"?

Instructions to post screenshots can be found here

https://community.norton.com/forums/how-post-image-forums-0

Thanks

Katie

10

My windows 7 64 bit won't install the NF Installation.

It will download and after running it will say that it is corrupt.

Tried another browser and then my Norton 360 down load manager would say that there is a problem with the file.

I have just downloaded it successfully on 2 other windows 7 computers with Norton 360 with out any issues.

Please help me fix the issue.