Why is it that when trying to download norton security for my andriod phone from my account the link takes me to google4 play asks me to log in to an account that I do not have with googole to download a product that should be available striaght from Norton itself
Hi Rena,
If you still have the trial program installed, simply click the "Renew" or "Subscribe" link at the bottom of the main Norton window, enter your Product Key in the space provided and click the small arrow to submit the information. You should not need to download and install the same product you already have.
I'm sorry you got Nathan!
If SoJ's route does not solve the problem please try Norton's OnLine Support but this time via CHAT which is via your keyboard and computer. All the reports we get back from users indicate it's quick and painless when dealing with activation and subscription matters.
To contact customer support Click on this link and work on from there.
You can choose CHAT or Email; email or phone may have a long wait time and feedback from users tells us that CHAT is by far the best at resolving problems.
Note that that link is to the USA/CAN website so if you are located elsewhere I'm sure you will be able to find the equivalent location on your local Symantec website; some pages have a link at the top right where you can select the country you are located in.
Please let us know how you get on ....
Hi Rena,
Hello,
As you have got the 60 days free trial for Norton, it will be the OEM version and the Product key that you have renewed the subscription for will not be valid for it. So you need to perform the following steps to get it right.
1. if you have renewed the subscription for
Norton Antivirus go and download the setup file from www.norton.com/nav11
or if you have Norton internet security go to www.norton.com/nis11 to download setup file.
2. Uninstall the OEM version of Norton you have from Add/Remove programs and reboot PC.
3. Double click on the setup file you have download from above links and install Norton.
4. Click on Activate and enter the product key for which you have renewed the subscription for.