A few days ago, Norton 360 Deluxe for Mac decided to delete and disable my installation of Drive Genius 6.2. It will not even allow me to download the installation program from the Prosoft Engineering web site as it deletes the DMG file immediately. I temporarily disabled Norton to re-install Drive Genius, however, once I re-enabled Norton, the same thing happened.
How can I set Norton to run concurrently with Drive Genius? There are features that I use on both applications.
FWIW!! Turning off Download Intelligence is definitely NOT a good idea. I'm pointing to the fact that Windows and Norton 360 has the same detections as on MAC. You COULD become infected in that process, the blame for it would then indeed lie with the suggestion here to disable DI. Even with DI disabled, when you attempt to install the program Norton may still nail its files as malicious. Submit to LifeLock and wait for those results.
SA
macdevil:Norton 360 Deluxe for Mac decided to delete and disable my installation of Drive Genius 6.2. It will not even allow me to download the installation program from the Prosoft Engineering web site as it deletes the DMG file immediately. I temporarily disabled Norton to re-install Drive Genius, however, once I re-enabled Norton, the same thing happened.
How can I set Norton to run concurrently with Drive Genius?
What to do after you submit a false positive?
After submitting the file, wait until you receive the confirmation email from NortonLifeLock. In the mean time, you can try updating the definitions and scan the incorrectly detected file or application at frequent intervals.
Turn off Download Intelligence
Exclude files or folders from scan on Mac
https://support.norton.com/sp/en/us/home/current/solutions/kb20100222230832EN
FWIW ~ PC user
https://service.prosofteng.com/api/download/?dg6
File: DriveGenius_6.2.0.dmg
File size: 40.1 MB (42,050,861 bytes)
MD5 checksum: 54299FEC177D441BAA2BAC20518E8BF3
SHA256 checksum: EB627BCDEEC63F6D8E0C468781F1BEB952C841DC7B3642BF833A966F91DBB2F4
https://www.virustotal.com/gui/file/eb627bcdeec63f6d8e0c468781f1beb952c841dc7b3642bf833a966f91dbb2f4/detection
Names
1240176
DriveGenius_6.2.0.dmg
https://www.virustotal.com/gui/file/eb627bcdeec63f6d8e0c468781f1beb952c841dc7b3642bf833a966f91dbb2f4/details
Report a suspected incorrect detection to NortonLifeLock
https://support.norton.com/sp/en/us/home/current/solutions/v126152382
Submit a file to NortonLifeLock
https://support.norton.com/sp/en/ie/home/current/solutions/kb20090602171902EN
Respond to incorrect Norton alerts that a file is infected or a program or website is suspicious
https://support.norton.com/sp/en/us/home/current/solutions/kb20100222230832E
Please tell us what Norton is telling you regarding this event.
For information regarding this event > from Norton pop-up > View Details > Copy to Clipboard &or from Norton history > More Options > Copy to Clipboard > paste here.
For second opinion choose File &/or Search hash at VirusTotal
Note: PC user
Hello macdevil. I downloaded the program you're speaking of from the site you gave us. The following occured, and occured NOT during download but during an initial "on demand scan". Although I am running Windows Norton should give the basic same results when threats are detected.
Since Norton has removed the file I cannot check it on Virus Total for you. I would not trust this program.
SA