I got and email a while back asking me to try out Norton's driver updater by adding it t my account. And now I am being TRIPLE-charged for the same feature and Norton is keeping the money!
As sometimes happens with the Norton website, things kept freezing up and I had to try a few times to get the process to work. I thought the feature was kind of useless and tried to cancel the next day. But the site was buggy. So, while I thought I had cancelled, I guess it didn't "take."
But the biggest problem is that, apparently Norton's system generated THREE free trials for my account. And now I have been charged three times. I don't know how I could possibly add the same feature to the same account three times. But clearly, it was a mistake.
I contacted Norton about this, expecting a quick resolution. But Norton says that I now have this feature in my account three times and they refuse to refund the duplicate charges. So, not only am I paying for a feature I tried to cancel, I am paying for it THREE TIMES on the same account!. I don't even know how I could use this feature three times simultaneously in one account.
I have never before had a service provider refuse to refund duplicate charges. But here we are. The Norton rep said he would not issue a refund for ANY of the charges. I am furious.
How can I get Norton to see reason and do the right thing?