I don't store passwords in Internet Explorer or the computer, so that is fine.
Checked all checkmarks except "wipe free space" of Advanced. Run CCleaner.
That did not work. The double icon is still showing in Control Panel\All Control Panel Items\Notification Area Icons
I will try one final thing before giving up: uninstall NIS2011 and reinstall NIS2011.
Did you restart explorer.exe after running ccleaner?
Yes, I restart explorer.exe
Try the instructions in this page: http://www.7tutorials.com/how-clean-notification-area-icon-cache
Ok. I will try the instructions in this page: http://www.7tutorials.com/how-clean-notification-area-icon-cache
I did uninstall NIS 2011 and reinstall NIS 2011
I followed your instructions. Restart twice after removal. In fact I run the removal tool twice.
After uninstalling and restarting, I can still see the double icon (see pdf attachment), this time as ccsvcHst.exe. It don't looked like the removal tool removed all components of NIS.
Next I install NIS 2011, the double icon is still there, the name is now "Symantec Service Framework" .
In summary, uninstalling and reinstalling NIS does not remove the duplicate icons.
Actually the icon in the list is a part of WIndows not NIS. There are many articles to clear the notification area because Windows retain old notification eventhough the app is actually gone. BUT DO NOT RUN THE INSTALLER FILES IN THOSE WEBSITE UNLESS YOU ACTUALLY TRUST THEM!!!
I should have waited. I ran the batch file. (I should have ask for insturctions on how to remove the double icon by editing the registry)
The batch file was an overkill. It removed the double NIS icon.
But it also removed a number of other icons as follows:
- Windows host process (Rundll32)
- Windows Device Installation (USB Input Device)
- Windows Explorer (Safely Remove Hardware and Eject Media)
- Windows Update
- Windows Task Manager (Windows Task Manager)
and some other icons that I did not copy down (eg. there was a MS SQL Server 2008 icon, Adobe icon etc )
Are the notifications icons critical? My computer/work won't suffer because I'm missing these icons?
I will have to go away for 2 hours and will be back if there is anything more. Thanks.
It does not actually deletes those programs. It just purges the old notification list. If those icon comes up again, it will reappear in the list.
I made you run the batch file because I don't want anybody snooping around the registery and go deleting stuffs there. One small mistake can render your whole computer useless. Plus, if an inexperienced user with the same problem stumbled upon this thread, it is better they run the batch file instead of go deleting registry keys.
Initially your comments and those of others had me thinking you had a double NIS icon displaying in your notification area. THat made me recommend the reinstall. Re-reading all comments made me realize you were talking about the icon list and not the notification area itself. Yes the reinstall is an overkill but at least now you know that any previous problems is eridicated. Think of the bright side 
.
If this problem has been solved, please mark that solution as the answer so that others can easily find the solution in the future.
> It does not actually deletes those programs. It just purges the old notification list. If those icon comes up again, it will reappear in the list.
Do you mean to say that I'll be notified when something happens for those icons that are removed?
For example, SQL Server was there previously, it is gone now. Will I get a notification from SQL Server?
tunguska wrote:> It does not actually deletes those programs. It just purges the old notification list. If those icon comes up again, it will reappear in the list.
Do you mean to say that I'll be notified when something happens for those icons that are removed?
For example, SQL Server was there previously, it is gone now. Will I get a notification from SQL Server?
What I'm saying is that if SQL ever launches an icon, it will appear in the notification area. That applys to all new icons that appear there after you have purged it. There is no harm done purging the notification area. That way it is easier to control the behavior of any icon that appear in the list as it is now new and relivent to your PC.
Try running the java test and you will see the java icon popping up in the notification area:
I see what you mean. I didn't know how the notification area works and now I know there is no harm done purging the notification area.
So purging the notification area solves the issue.
I hope future versions of NIS won't have this problem. NIS is not cheap so I hope they do a good job.
Thanks for your assistance.
Actually its more of a Windows job, not Norton's. In fact, I found a Microsoft knowledge base article offering to purge the cache for Windows XP! It does almost the same thing as the bat file. It deletes the registery key and restarts explorer.exe.
>Actually its more of a Windows job, not Norton's. In fact, I found a Microsoft knowledge base article offering to purge the cache for Windows XP! It does almost the same thing as the bat file. It deletes the registery key and restarts explorer.exe.
Yes, it sounds like a Microsoft job of not properly maintaining that notification area.
To think about it, Microsoft would not know when to delete the NIS icon. Only when the user initiates an uninstall of NIS, the icon is no longer wanted and should be deleted.
So perhaps, the uninstall program of NIS should search the registry and delete the NIS icon during an uninstall.
Likewise, the install program of NIS should search the registry and delete the existing NIS icon during an install to prevent duplicates.
Hopefully Norton will add software codes to delete old icons, if not, some computers will end up having numerous NIS icons after some years.
Maybe you can make such suggestion here: http://community.norton.com/t5/Norton-Product-Ideas/idb-p/NIS_Suggestions/tab/most-recent
Actually what deleting the registery did (from what I understand) is deleting ALL previous notification icons, not only Norton's.
Suggestion posted.
Yes, the batch file delete ALL previous notification icons, not only Norton's.
The actual script is as follows:
reg delete "HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\TrayNotify" /v IconStreams /f
reg delete "HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\TrayNotify" /v PastIconsStream /f
I am not an expert in the registry but you can see two delete statements here. The first delete has a IconStreams switch. The second delete has a PastIconsStream switch. The script should delete only the PastIconsStream and not IconStreams (presumably this is current icons).
In the case of Norton, it should delete ALL "Symantec Service Framework" icons only (don't touch the others non-Norton) regardless if it is past or current because a new NIS install will create a new "Symantec Service Framework" icon.
The Procedure has had to be done here before http://208.74.204.196/t5/Norton-360/Sigh-Antispyware-soft-with-log/m-p/233463/highlight/true#M32403
Quads
I see there has been a lot of activity while I was away at work. 
Well done guys!
Best wishes.
Allen
I solved the op’s problem when you gurus seem to be baffled at first. You thought there was two nis icon in the notification area.
Yes quads there is a way to manually delete registry files but if you are doing it manually you might accidently delete the wrong key. That’s why I recommended the bat route. I’ve checked the bat file manually to make sure there is no malicious codes and scanned it with Norton before I recommended it. I’ve also tested it out to make sure it actually resets the notification list.